Community Manager
Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner.
Cato is the brainchild of networking and security pioneers Shlomo Kramer (Check Point, Imperva) and Gur Shatz (Incapsula.) Cato Networks has raised $773 million dollars since 2015, achieving Centaur status with $100M+ in ARR, and a valuation of $3 billion dollars.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform and is on a fast track to becoming the worldwide market leader – don’t miss it!
As a Community Manager at Cato, you will play a pivotal role in shaping and nurturing our online community. You’ll be the bridge between our brand and our community members, fostering engagement, building relationships, and ensuring a positive experience for all. If you’re passionate about and experienced with community management, this role is perfect for you.
The role is based in the United States and reports into the Vice President, Customer Experience.
You exemplify these traits
- Curiosity - you have a desire to truly understand our customers' business needs
- Creativity - you can find a sustainable path to yes
- Empathy - you connect at a human level with our customers and your colleagues, and you genuinely care
Your responsibilities
- Own, Set and Implement Cato’s Community strategy.
- Manage the community.
- Serve as the primary point of contact for the online community and stakeholders.
- Gather community feedback and insights to inform decision-making.
- Plan and execute community initiatives and programs.
- Administers the community, including user account management and moderation escalations.
- Create, configure, and manage community page layouts designed for different business profiles and audiences.
- Bridge communication between internal and external communities, engaging with Subject Matter Experts where relevant.
- Monitor community health and produces reports on relevant issues and outcomes.
- Demonstrate and provide training on community features, business challenges, and solutions to internal and external stakeholders.
- Help manage programs (contests, webinars, giveaways) to drive adoption and success with our community.
Your experience and background
- 3+ years Community Management experience with demonstrated success growing an online community
- In depth operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
- Proven ability to execute tasks with high quality and within time constraints.
- Effective and versatile written and interpersonal communication skills
- Comfortable in a fast paced/dynamically changing environment
- Experience with Khoros, Salesforce, Vanilla or other community platforms a must.
- Ability and willingness to consume information very rapidly and effectively discern signal from noise.
- Resourceful, well organized and able to work in a nimble and fast-paced environment.
- Effective problem solver, with an innate ability to get to the actual root of the issues.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
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