At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.
We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.
Responsibilities will include moderating forums, chat groups, and social platforms, organizing online events, collaborating with internal teams, sourcing KOL leads, and providing valuable market insights. If you have a passion for community engagement and the crypto landscape, we invite you to explore this exciting opportunity with us!
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Manage local OKX community operations.
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Grow the local online and offline OKX community by building a new user conversion strategy.
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Drive interactions in the local OKX forums, instant messaging platforms, and chat groups with the community to increase positive engagement.
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Collaborate with internal departments to establish campaign objectives, complete tasks, and identify and solve problems.
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Explore new community-friendly platforms and groups to facilitate the expansion of OKX's local user base and influence.
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Organize online events, assist in offline meet-ups, and conduct product and service surveys.
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Provide user feedback and market insights.
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Suggesting new ways to promote company offerings to the community and to reach measurable value.
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Support KOL leads sourcing.
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Support OKX products' educational content creation.
What We Look For In You
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Relevant experience in customer support
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Previous experience with key social media channels (Twitter, Telegram, Discord)
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Exceptional communication skills in English and Portuguese
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Strong understanding of cryptocurrency/blockchain related terminologies and trends and have a liking for crypto cultures
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Be able to work flexible and stretched hours to interact with the crypto community as frequently as possible
Nice to Haves
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Experience working across time zones and cross-cultural teams
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Bonus points if you have previously worked at a crypto exchange!
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Passionate about blockchain technology and the crypto payments space
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Competitive total compensation package
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L&D programs and Education subsidy for employees' growth and development
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Various team building programs and company events
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More that we love to tell you along the process!
Top Skills
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto.
In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
