Community Manager

| Boston, MA, USA | Remote
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With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Community Manager 

Recorded Future is looking for a client-obsessed Community Manager to tap into the greatest threat intelligence user community. This person will be dedicated to developing and delivering high-quality experiences for Recorded Future clients. Responsibilities include aligning community strategy to our overarching company objectives, driving community engagement, developing content, soliciting user feedback, and reporting on key performance indicators. 


Key Responsibilities

  • Administer and moderate client-specific community platforms, including Salesforce Experience Cloud and Slack
  • Develop and execute an engagement strategy for our power users, champion clients, and free users to foster peer-to-peer relationships and activity
  • Drive participation on community platforms, including commenting, answering questions, and proactively reaching out to users
  • Set engagement goals, create reporting dashboards to evaluate success, and own results by adjusting plans if the targets aren’t being met 
  • Create, remix, and curate content on best practices and recommendations to incorporate intelligence into our clients’ daily lives 
  • Gather qualitative and quantitative data from community feedback pools, generate insights, and share findings with respective parties who can action them


What you bring 

  • Passionate about cultivating user excitement, advocating for quality user experience, and championing the community’s role in achieving the company’s strategic objectives 
  • Proven track record of success building online communities serving different audiences from the ground up 
  • Demonstrated project and program management expertise, particularly working across departments and teams
  • Strong written and verbal communication skills
  • Experience with online community platforms such as Salesforce Experience Cloud, Slack, inSided (now Gainsight Community), or similar 


Why should you join Recorded Future?

Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.

Want more info? 
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.  By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected] 

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.


Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

 

More Information on Recorded Future
Recorded Future operates in the Analytics industry. The company is located in Somerville, MA and Arlington, VA. Recorded Future was founded in 2009. It has 923 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and 401(K). To see all 24 open jobs at Recorded Future, click here.
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