Community Enhancement Liaison

Job Summary/Overview

The Community Compliance Liaison is responsible for bringing properties within the community into HOA compliance, both reactively and proactively. Additionally, assisting homeowners with facilitating or completing home modifications and ensuring contractor compliance.

Essential Duties and Responsibilities

The following statements describe the principal functions of this position and the scope of responsibility but should not be considered an all-inclusive listing of work requirements.  Individuals may be expected to perform other duties as assigned, including working in other areas to cover absences or balance the workload.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Investigates community standards violations and provides photographs and proper documentation of those that are not in compliance
• Addresses violations with homeowners through personal visits, phone calls, door hangars, emails, and letters of notice
• Assists residents with home modification applications, ensuring work is performed to HOA standards
• Verifies that contractors performing modifications have current and valid insurance on file with property management
• Works closely with the Community Enhancement Specialist and Community Enhancement Manager to formally notify residents who are not in compliance with the applicable violations
• Follow up with residents to confirm all matters have been completed or, if necessary, take further action to achieve compliance
• Inspects completed modifications to verify the installation complies with an approved request
• Reads, understands and applies rules and regulations, declarations, and community standards to make practical applications in the field
• Ensures all documents are scanned/saved to appropriate files and databases
• Ensures estoppel follow-up inspections are complete and takes the corrective action necessary to achieve compliance
• Completes and submits daily activity and weekly activity reports
• Keeps manager apprised of all high profile complaints and any issues needing immediate attention
• Maintains records of actions/observations/results and can retrieve them as needed
• Supports Resident Services and Warranty department projects and other work as needed
• Performs all duties in adherence to OTOW standards
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
• Maintains a positive and professional demeanor toward all residents, visitors, and co-workers
• Performs other duties as assigned

Qualifications (Education, Experience, Technical Skills)

Education and Experience:

• High School Diploma or equivalent required
• 2+ years in a business-related field preferred
• Photography experience preferred

Skills and Knowledge:

• Must be able to read, write, and understand English and have good verbal and written communication skills

• Strong time management and public relations skills
• Microsoft Office skills required
• Must be approved by insurance to operate company motor vehicle
• Must be outgoing, self-confident, and organized
• Must possess intense diplomacy and communication skills and be able to work independently and with minimum supervision

Personal Attributes:

• Strong interpersonal skills
• Honesty and integrity
• Self-starter
• Inquisitive, detail-oriented
• Team player

Commitment to diversity, equity and inclusion