COMMUNITY ENGAGEMENT MANAGER

Salary Grade: 24 ($76,553 - $123,250) FLSA: Exempt

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Manages, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures. 

Organizes, prioritizes, and assigns work; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and reviews completed work; consults with assigned staff to assist with complex/challenging situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate. 

Plans, develops, implements, and evaluates community engagement and small business development initiatives; identifies community and business needs; establishes program goals and objectives; develops strategies to increase participation and support local business growth; and ensures programs align with organizational priorities.

Builds and maintains partnerships/relationships with community organizations, business associations, advocacy groups, educational institutions, healthcare providers, governmental agencies, and other stakeholders; coordinates collaborative initiatives; and facilitates access to services, resources, and business development opportunities for community members and small businesses.

Develops and implements outreach and engagement strategies; promotes participation in programs and services; facilitates community meetings, workshops, and events; and ensures programs are responsive to the needs of underserved populations and emerging small businesses.

Monitors program performance and outcomes; collects and analyzes data; develops performance measures; prepares reports, presentations, and recommendations; and utilizes data to support continuous improvement and strategic decision-making.

Develops, administers, and monitors program budgets; identifies funding opportunities; assists with grant applications and reporting requirements; and ensures responsible stewardship of financial and program resources.

Provides training, education, and technical assistance related to accessibility, cultural awareness, inclusive service delivery,  and community engagement; develops training materials; and promotes awareness of effective service practices.

Recommends policies, programs, and practices that improve participation and service delivery; evaluates organizational practices for barriers to participation; and suggests improvements to strengthen community access and engagement. 

Ensures compliance with applicable federal, state, and local laws, regulations, policies, and standards related to accessibility, nondiscrimination, program operations, and service delivery.

Represents the organization at community meetings, conferences, advisory boards, public forums, business forums, and stakeholder groups; responds to inquiries; presents information regarding programs and initiatives; and serves as a liaison between the organization, the community, and local businesses.

Performs other related duties as assigned.

Bachelor’s degree in Public Administration, Social Work, Human Services, Education, Community Development, Nonprofit Management, Sociology, Psychology, or a closely related field required (Master’s degree preferred); five years of progressively responsible experience in community engagement, service delivery, public administration, nonprofit administration, program management, or a related field;  two years of supervisory or management experience; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities.

Specific License or Certification Required:  Must possess and maintain a valid Georgia driver’s license.