Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking a Community Development Manager to join our team for this hybrid opportunity out of our Waltham, MA office.
Job Summary
The Community Development Manager is a key member of the team, focused on creating and supporting highly engaged communities within the Imprivata ecosystem. The main focus will be serving the needs of our core global technical community and customers. This role will work closely with other members of our Customer Advocacy, Customer Relations, Sales, and Customer Success teams.
Duties and Responsibilities
- Transform Imprivata's support-focused customer platform on Salesforce Experience Cloud into a destination for customers to learn, collaborate, get support and network with increasing proof of engagement and contribution.
- Identify and project-manage cross-functional team contributions to Community platform editorial calendars, live and digital community events, and focused tracking of goals and performance against them.
- Establish and maintain operational workflows in support of overall community engagement.
- Drive ongoing member application and on-boarding initiatives for core community members.
- Build short and long-term strategies for community engagement and growth.
- Collaborate with support for forum and group oversight ensuring questions are addressed in a timely manner.
- Plan, manage and execute customer events - both digital and live - to meet customer needs globally.
- Partner with events team for ensuring brand quality and consistency.
- Drive cross-functional collaboration for agenda development, program development, customer speakers and attendee recruitment.
- Assist in creating technical content and collateral that resonates globally.
- Develop dashboards for on-demand reporting to show progress against goals on community, events, advocacy and more.
- Other duties as assigned and required
Qualifications
- 5+ years of related business experience with a Bachelor's degree in Marketing, Business, or Communications, or 7+ years related Business experience.
- Experience with Salesforce Experience Cloud or demonstrated ability for technical aptitude in relation to community apps
- Proven experience building a sense of community and camaraderie amongst a global constituency and complex technology market.
- Excellent communication, collaboration, and stakeholder management skills, with the ability to influence and build consensus across diverse stakeholders.
- Proven ability to drive change, foster innovation, and drive continuous improvement initiatives.
- Thrive in a team-based environment and energized by collaborating with others to deliver value.
- Embrace learning and change - look for ways to inspect and adapt based on previous experiences.
- Proficiency in cross-functional project management software and tools, as well as Microsoft Office Suite
This position offers a salary range of $150,800.00 to $160,800.00 (inclusive of variable compensation such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This salary range represents the high and low end of Imprivata's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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What We Do
For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence.
Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection.
Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation.
At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Why Work With Us
At Imprivata, every voice matters. We’re a global team driven by innovation, compassion, and collaboration. Together, we live our values—Raise the Bar, Own the Outcome, Stay Nimble, and Win Together—while making a real impact on healthcare, technology, and the communities we serve.
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Imprivata Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Imprivata offers a flexible hybrid work model with three in-office days and two remote. Collaboration is key, and schedules are coordinated with managers to balance flexibility and connection.
