As Community Co-ordinator, you’ll be the driving force behind our community engagement, events programming, and resident experience. You’ll support new residents in settling in, create and deliver an engaging activities calendar, and foster strong relationships within the village and wider local community. Your work will empower residents to remain independent, connected, and involved. This is a full time role working 37.5 hours per week over 5 days out of 7 - due to the nature of some events, availability to work weekends and occasional evenings is required.
Working in collaboration with the Sales and Marketing Team, you’ll co-host events and use your local knowledge and database to highlight and promote the value in living at Botanical Place.
Key Responsibilities
- Lead a varied, inclusive program of activities and events aligned with resident interests and wellbeing
- Welcome and support new residents to ensure a smooth transition into the community
- Promote and encourage resident engagement through tailored communication and relationship-building
- Act as a key point of contact for residents, families, and community stakeholders
- Collaborate with the wider village management team to uphold exceptional service standards
- Collaborate and support the Marketing and Sales teams, using local knowledge to enhance engagement with sales prospects, and co-hosting sales events
- Build strong connections with commercial and local partners, volunteers, and service providers
- Highlight the community facilities by welcoming community groups to use spaces available within the village, and organising events, workshops, and information to raise awareness of Integrated Retirement Communities
- Continually evaluate and improve event outcomes and community services
What We’re Looking For
- 3+ years' experience delivering excellent customer service or community engagement
- A passion for people and building meaningful relationships
- Strong communication and organisational skills
- Resilience, empathy, and a positive proactive mindset
- Ability to manage events, volunteers, and external stakeholders
- Comfortable working both independently and as part of a team
- Willingness to work flexibly, including occasional evenings or weekends
- DBS check required
- Emergency First Aid at Work qualification (training can be provided)
Why Join RVG?
We believe in the power of community and creating places where people can truly age well. Our culture is guided by values that reflect our commitment to sustainability, inclusivity, and excellence:
Age Well | One Team | Community | Keep Improving | Invest Wisely | Planet Positive
You’ll be joining a supportive, ambitious team with opportunities to grow and contribute meaningfully to residents’ lives every day.
Skills Required
- 3+ years experience delivering customer service or community engagement
- Passion for people and building meaningful relationships
- Strong communication skills
- Strong organisational skills
- Resilience, empathy, and a positive proactive mindset
- Ability to manage events, volunteers, and external stakeholders
- Comfortable working independently and as part of a team
- Willingness to work flexibly including occasional evenings and weekends
- DBS check
- Emergency First Aid at Work qualification (training can be provided)
What We Do
Retirement Villages Group is a developer and long-term operator of housing-with-care communities for older people in the UK, focused on creating sustainable communities that support wellbeing and independent living.
