Communications Representative

Posted 12 Days Ago
Be an Early Applicant
Des Moines, IA, USA
In-Office
Entry level
Healthtech
The Role
Answer and route incoming calls, page staff and announcements, direct patients and visitors, maintain patient confidentiality, implement emergency procedures, and provide mail services backup including verifying discharges on night shifts.
Summary Generated by Built In
Employment Type:Part timeShift:Rotating Shift

Description:Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.Essential Key Job Responsibilities•          Answers calls quickly and efficiently and routes to appropriate area.•          Pages over public address system: codes, hospital personnel, physicians and announcements.•          Directs patients and visitors to proper areas.•          Provides proper patient information, while retaining confidentiality.•          Implements emergency procedures for hospital.•          Helps out in Mail Services when staffing is short.•          Nights –Verify patient discharge for Mail Services.Assigned Communication Rep is trained for complete Mail Services back-up.Minimum Qualifications:
  • High school diploma or GED required.
  • Previous experience with the public via phone or in person.
  • •  Must have basic math skills including calculating and monetary exchanges.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Skills Required

  • High school diploma or GED
  • Previous experience with the public via phone or in person
  • Basic math skills including calculating and monetary exchanges
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The Company
HQ: Livonia, MI
6,824 Employees

What We Do

Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 131 continuing care locations, the second largest PACE program in the country, 125 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $20.2 billion with $1.2 billion returned to its communities in the form of charity care and other community benefit programs.

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