The Role
Provides reporting, pricing, forecasting, cost recovery, and administrative support to an OEM Sales Department. Monitors customer orders, lead times, commercial actions, and pricing accuracy; maintains QAD and Teamcenter records; supports new program launches, tooling recovery, invoicing, accounts receivable follow-up, customer forecasts, margin reviews, and contract administration. The role also assists with customer inquiries, purchase orders, freight approvals, product availability, and resolving payment or pricing discrepancies.
Summary Generated by Built In
Setup and Location: WFH
Work Schedule: 9:00 AM-6:00 PM (AEST) | 7:00 AM-4:00 PM (PH Time)
Employment Type: Full-time
Ready to do work that actually excites you?
The Commercial Reporting Admin provides administrative, reporting, and commercial support to the OEM Sales Department. The role is responsible for monitoring commercial activities, maintaining accurate pricing and customer information, supporting new program launches and development activities, and assisting with cost recovery, forecasting, and general commercial administration.
What You’ll Do
You’ll be the kind of person who:
Commercial Reporting & Monitoring
- Monitor and report on key commercial activities and customer requirements
- Track whether customers have placed their required monthly orders
- Pull and analyze data relating to product lead-time performance
- Assist with regular and ad-hoc commercial reports and forecasts
- Maintain accurate commercial records and reporting information
- Identify outstanding actions, discrepancies, or issues and follow up with relevant stakeholders
Cost Changes & Pricing Administration
- Coordinate daily and weekly cost change activities that are not development dependent
- Manage customer-specific cost change requirements, including:
- DHS / ECI / ECR – TMCA
- CRQ – Ford
- Maintain and update relevant EGR systems, including:
- CR System – Intranet
- CCS – Teamcenter
Price Lists – QAD
- Assist with resolving discrepancies between customer purchase order pricing and QAD pricing
- Coordinate updates to price lists and pricing books where required
- Assist with ad-hoc customer pricing update requests
Commercial Program Management Support
- Assist with end-to-end commercial requirements for customer programs
- Liaise with Product Development regarding:
- Development progress
- SIS dates and date changes
- Cost changes
- Timing plans
- Participate in relevant customer and internal meetings as required
- Track commercial actions and follow up to ensure requirements are completed within agreed timelines
New Program Launch Support
- Provide commercial administration support for new program launches
- Coordinate IOQ/Purchase Order requests from customers
- Ensure pricing is accurate and established correctly at the commencement of new programs
- Assist with forecast and safety stock settings for new parts
- Coordinate safety stock revisions and status changes for replacement or superseded parts
- Assist with maintaining item-level information, including model codes and model year ranges
Tooling Cost Recovery
- Assist with monthly tooling cost recovery activities
- Manage customer-specific tooling cost recovery requirements, including:
- DV – TMCA
- Cost Break Downs – Client A / Client B / Client C
- Coordinate tooling-related RFQs through Teamcenter
- Prepare and submit invoice requests using the relevant internal processes
- Monitor outstanding tooling cost recovery and follow up as required
Ad-Hoc Cost Recovery
- Support weekly and monthly cost recovery activities as required
- Coordinate air freight requests and courier approvals
- Obtain customer purchase orders for applicable costs
- Track freight invoices with Finance
- Prepare and submit invoice requests
- Submit invoices to customers and monitor outstanding payments
Finance & Accounts Receivable Support
- Assist Finance and Accounts Receivable with customer follow-ups where funding or payment is overdue
- Investigate and assist with resolving payment and pricing discrepancies
- Support the resolution of customer account and invoicing issues
- Assist with new customer account setup in conjunction with Finance, including credit account requirements
General Commercial Support
- Provide ongoing administrative support to the OEM Sales team
- Assist with customer forecasts and obtain updated forecasts from customers
- Support contract and supplier agreement facilitation
- Assist with:
- Obsolescence claims
- Parts retirement
- All-Time Buy reviews
- Requoting for out-of-production parts
- MOQ management
- Orders below MOQ
- Requoting for orders below MOQ
- Assist with regular and ad-hoc margin reviews
- Support annual price increase and pricing review activities
- Assist with reviews of tool condition and coordinate funding requirements for repairs or rebuilds
Client-Wide Commercial Support
- Assist internal teams and customers with product availability enquiries
- Provide information relating to:
- Product lead times
- Customer order requirements
- MOQs
- Acceptance of orders below MOQ
- Provide general customer service support, including identifying appropriate OEM contacts and assisting with
- customer enquiries relating to matters such as warranty processes
Requirements
What You Bring
We’re looking for someone with:
- Bachelor's degree in Business Administration, Commerce, Accounting, Finance, Operations Management, Supply Chain Management, Industrial Engineering, or a related field.
- Strong sales reporting and data analytics experience.
- Previous experience in commercial administration, sales administration, reporting, finance, or a similar role is highly desirable.
- Strong Excel and data analysis skills.
- Strong attention to detail and ability to manage multiple priorities.
- Experience in a manufacturing, automotive, OEM, or similar environment.
Benefits
Why You’ll Love Working Here
- HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
- Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
- Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!.
Let’s Talk
If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.
Skills Required
- Bachelor's degree in Business Administration, Commerce, Accounting, Finance, Operations Management, Supply Chain Management, Industrial Engineering, or a related field
- Strong sales reporting and data analytics experience
- Strong Microsoft Excel and data analysis skills
- Strong attention to detail and ability to manage multiple priorities
- Previous experience in commercial administration, sales administration, reporting, finance, or a similar role
- Experience in a manufacturing, automotive, OEM, or similar environment
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The Company
What We Do
Staff Domain is a leading offshore outsourcing and Business Process Offshoring (BPO) company that supports global businesses by providing dedicated teams for recruitment, engagement, and operational management, enabling cost savings and rapid growth.
