The PaperCut Story
At PaperCut, we believe two things: great work can change the world, and a great flat white can change your morning.
Now, let's be honest, “print management” doesn't usually make people leap out of their chairs. But here at PaperCut, we've turned what used to be the most boring part of IT into one of the most exciting, impactful, and rewarding places to work in tech. How? Simply put: our work saves trees!
We're a B-Corp certified Australian-headquartered success story on a mission to make our customers' tech footprint waste-free, easy, and secure. Still founder-led right here in Melbourne, our global footprint spans 195 countries, 100,000 companies, and 140 million end users (that’s roughly 1 in every 50 people on the planet!).
Job DescriptionThe Role
Are you ready to step out of reactive troubleshooting and into designing the future of global commercial operations? As our Commercial Operations Specialist, you will serve as the engine of our Go-To-Market team, translating high-level strategy into seamless operational execution. You will own our GTM technology stack, harnessing AI, automation, and systems design to eliminate manual friction, unlock new revenue streams, and build a low-touch, high-efficiency environment built for global scale.
This is a 12-month Parental Leave contract.
What You'll Actually Do
Drive systems excellence: Act as the global Subject Matter Expert (SME) for GTM platforms (such as HubSpot), establishing global operational standards, policies, and self-service resources to empower the broader GTM team.
Automate and innovate: Identify and implement light-touch solutions using AI and process workflows to eliminate manual work and accelerate business strategy.
Architect end-to-end processes: Design seamless workflows across GTM, Finance, and Business Excellence (BEx) to eliminate operational gaps and bottlenecks.
Bridge strategy and execution: Turn high-level GTM and commercial policies into actionable, day-to-day operations that support quarterly sales targets.
Support regional and partner operations: Partner cross-functionally with internal teams and handle escalations for Authorized Partners and Resellers where self-service options aren't available.
What You Bring to the Table
Systems thinking: The ability to see the big picture and understand how changes in one tool or workflow ripple across the entire GTM ecosystem.
Automation and AI proficiency: A forward-thinking, tech-savvy mindset skilled at using automation to solve traditional operational challenges.
Cross-functional leadership & influence: Proven capability to collaborate with and align diverse stakeholders across GTM, Finance, and technical departments.
Strategic execution: The practical drive to take a high-level vision and build the procedural and technical frameworks required to make it a reality.
Clear communication: Strong skills in translating complex technical concepts into clear business language for both internal teams and external partners.
Why Join PaperCut?
Values-Driven Culture: We live by our values: Caring, Honest, Intelligent, and Nimble (CHIN). They aren't just posters on the wall; they guide how we build products and treat each other every day.
Share in Our Success: When the company thrives, our people do too. We offer a Share the Success bonus to all permanent employees.
Real Ownership & Autonomy: Senior PaperCutters actively shape decisions through extended leadership groups and collaborative forums. Your expertise genuinely drives our direction.
Generous Benefits: Enjoy up to 18 weeks of paid parental leave, flexible hybrid working arrangements, and genuine leave options.
Authentic DEIB: Our Diversity, Equity, Inclusion, and Belonging initiatives are organic and run by passionate PaperCutters, not mandated from the top down.
The PaperCut Pledge
Ghosting is for Halloween. As a proud Circle Back Initiative Employer, we commit to responding to every single applicant. Our hiring process is designed to be enjoyable, thorough, and fair, giving you the space to show us the best version of yourself.
Ready to partner with great leaders and help us save trees? 🌳
Apply now—the coffees are on us
Skills Required
- Ability to apply systems thinking across GTM tools, workflows, and operational processes
- Proficiency with automation and artificial intelligence solutions
- Experience collaborating with and influencing cross-functional stakeholders across GTM, Finance, and technical teams
- Ability to translate strategic vision into procedural and technical frameworks
- Strong communication skills, including explaining technical concepts in clear business language
What We Do
PaperCut was founded on a single question: How can we put an end to piles of wasted paper sitting in printer trays? Now, we’re joined by more than 125 million users – across all 195 countries and 85,000+ organizations – all crafting better environments one print job at a time. In a nutshell, our print management software inspires earth- and dollar-saving behavior by giving you powerful visibility and control over who prints what (and how much). It’s led to the wider PaperCut team saving over 750 million sheets of paper to date – that’s like 80,000 trees! It also makes your day-to-day a lot easier. After all, what really sets our solutions apart is how simple they are to install and use – no matter your size, your printers, or the devices and operating systems your users bring to the table. Everything just works. But great software without the people to match is like a printer without paper. That’s why we’ve spent over 20 years building strong relationships lasting just as long – including our first ever customer, reseller, and employee – while fostering a global support network second to none. So next time you print, be sure to ask yourself: Could you be printing better with PaperCut?
