What You’ll Do:
The Global Field Organization (GFO) at CoreWeave makes sure every client running AI workloads at scale has a seamless, reliable, and high-performance experience. Within the GFO, the SaaS Technical Support Engineering team supports CoreWeave Forge, the platform ML engineers and researchers use to track experiments, manage models, and build with LLMs. The team works directly with customers to debug training workflows, resolve SDK and API integration issues, and keep their AI development moving. The GFO team works closely with internal and customer engineering teams, so the SaaS TSE team brings insight from the field back to Forge product and engineering and helps shape the CoreWeave product roadmap.
About the role:
- Respond to inbound support requests across email, Slack, and community forums, triaging by customer tier and severity and meeting response SLAs
- Own technical escalations end-to-end: investigate using logs, traces, and dashboards (we use Datadog and Grafana), reproduce issues, and write clear, structured escalations that engineering can act on
- Debug issues across the full breadth of our growing Forge product suite — from experiment tracking to agentic AI tooling — across every deployment model, from our cloud to customers' own environments
- Coordinate across engineering, product and other internal teams to drive customer issues to resolution — and keep customers informed with a kind, thoughtful tone throughout
- Recognize incidents, engage on-call engineering through our incident process, and communicate status to affected customers
- Be the voice of the customer — advocate for product improvements on their behalf, and spot trends in user messages to improve internal and external documentation
- Deliver clean written handoffs as part of a follow-the-sun support model spanning APAC, North America, and EMEA, with participation in a weekend and holiday on-call rotation
- Mentor teammates on troubleshooting approach and escalation quality, and encourage team building through knowledge sharing and a collaborative, supportive team culture
Who You Are:
- 2+ Programming experience, from either an engineering role, a computer science degree, or personal projects
- Python proficiency
- Experience with logging and monitoring tools such as Datadog
- Familiarity with Single Sign-On (SSO) concepts and API integration/knowledge
- Experience using developer and AI-assisted tooling such as Claude Code, Codex, and modern debugging tools
- A passion for connecting with real users and enabling them to be power users of the product
- Good organization of assigned requests to oversee timely follow-up for every message
- Work autonomously in a self-directed environment
- Proactively find ways to improve processes and collaborate internally
- Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team
Preferred:
- Customer service experience in a technical SaaS environment
- Previous experience in AI development
- Experience in frontend frameworks
- Experience with Docker, AWS, GCP, Azure
- Experience with Kubernetes or other cloud infrastructures
Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match.
What We Offer
The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.
In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include:
- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Ability to Participate in Employee Stock Purchase Program (ESPP)
- Mental Wellness Benefits through Spring Health
- Family-Forming support provided by Carrot
- Paid Parental Leave
- Flexible, full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
California Applicants
California Consumer Privacy Act
Equal Opportunity & Accommodations
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: [email protected].
Export Control Compliance
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.
Skills Required
- At least two years of programming experience through engineering work, a computer science degree, or personal projects
- Python proficiency
- Experience with machine learning frameworks or tools such as Keras, TensorBoard, TensorFlow, PyTorch, PyTorch Lightning, Jupyter Notebooks, Google Colab, or Matplotlib
- Passion for connecting with users and helping them become proficient product users
- Strong organization and timely follow-up on assigned requests
- Ability to work autonomously in a self-directed environment
- Proactive process improvement and internal collaboration
- Clear, kind, and thoughtful written communication
- Interest in machine learning
- Previous machine learning experience
- Technical SaaS customer service experience
- Experience with frontend frameworks
- Experience with Docker and cloud platforms such as AWS, GCP, or Azure
- Experience with Kubernetes or other cloud infrastructure
CoreWeave Compensation & Benefits Highlights
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Affordable Benefits — Employee medical, dental, and vision premiums are described as 100% company-paid for U.S. staff, with an 80% subsidy for spouses/partners and dependents, materially reducing out-of-pocket costs. Feedback suggests this makes the healthcare offering a standout element of the package.
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Retirement Support — A 401(k) plan with a company match of up to 4% is consistently advertised. This predictable contribution enhances long-term value alongside core pay.
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Equity Value & Accessibility — Eligible U.S. employees can participate in an ESPP with a 15% discount, and some roles include equity awards. These features provide additional upside beyond salary, subject to plan terms and limits.
CoreWeave Insights
What We Do
CoreWeave, the AI Hyperscaler™, delivers a cloud platform of cutting-edge software powering the next wave of AI. The company's technology provides enterprises and leading AI labs with cloud solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers across the US and Europe. CoreWeave was ranked as one of the TIME100 most influential companies and featured on Forbes Cloud 100 ranking in 2024. Learn more at www.coreweave.com.
Why Work With Us
At CoreWeave we work hard, have fun and move fast! Today we are a small, growing team of intelligent, genuine people, that value different perspectives and approaches to solving complex problems. We foster an environment that champions collaboration and prioritizes innovative solutions. Here, you are surrounded by the best.
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CoreWeave Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
