Jobs at PaperCut Software

Manages EMEA office operations, facilities, vendors, workplace safety, supplies, logistics, visitor experience, onboarding, executive travel, calendars, budgets, and internal and external events. The role also supports sustainability, community engagement, DEIB initiatives, and coordination with global workplace teams to maintain a welcoming, efficient, and consistent office experience.

Leads and develops a regional technical customer support team, ensuring high-quality service across phone, email, and forum channels. Manages critical incidents and cross-regional handoffs, monitors SLAs and CSAT, enables channel partners, supports complex technical escalations, contributes to global support strategy, and manages regional budgeting and operational efficiency.

Build and enhance reliable PaperCut products across the full software development lifecycle. Develop high-quality features, champion engineering standards, collaborate across product development, support smooth delivery, and improve product performance, uptime, scalability, and user experience.

Develop and execute sales enablement programs for reseller and channel partners. Create onboarding strategies, training courses, eLearning certifications, playbooks, talk tracks, positioning guides, objection-handling tools, and portal enhancements. Collaborate with Product, Product Marketing, Technical Services, regional GTM teams, vendors, and designers to translate technical product information into effective sales resources. Support product launches, train-the-trainer programs, and measurement of enablement adoption and business impact.

Own PaperCut’s go-to-market data product strategy across Sales, Marketing, Customer Success, and Finance. Identify and resolve high-impact data and process problems, support forecasting and strategic planning, streamline sales workflows through automation and AI, and build actionable dashboards. Maintain data quality, governance, integrations, documentation, and the GTM semantic layer while assessing data readiness for AI tools and agents.

Owns and improves PaperCut’s global go-to-market operations by managing GTM platforms such as HubSpot, establishing operational standards, automating workflows with AI, and designing processes across GTM, Finance, and Business Excellence. The role translates commercial strategy into daily execution, supports regional and partner operations, and resolves escalations for authorized partners and resellers. This is a 12-month parental leave contract with hybrid work in Bracknell, Berkshire.

Leads PaperCut’s global brand, digital experience, and market activation strategy. Responsibilities include defining positioning and brand narratives, overseeing website and partner portal experiences, optimizing organic and paid search, driving product launches and adoption, aligning product and commercial teams, and coaching a global marketing team. The role requires strong strategic, analytical, cross-functional, and leadership capabilities across technology or SaaS marketing.

Drive inbound and outbound SaaS sales by converting marketing-qualified leads, presenting cloud products, closing new business, upselling existing customers, and supporting renewals. The role also involves partner funnel meetings, collaboration with Partner Managers, and staying current on product updates through training.