Jobs at PaperCut Software

Lead PaperCut’s regional Customer Support team in Portland by hiring, coaching, and developing support engineers; managing critical incidents and outages; monitoring SLAs, CSAT, and ticket trends; enabling channel partners; supporting complex technical escalations; aligning regional operations with global strategy; and managing the regional support budget.

Manages EMEA office operations, facilities, vendors, workplace safety, supplies, logistics, visitor experience, onboarding, executive travel, calendars, budgets, and internal and external events. The role also supports sustainability, community engagement, DEIB initiatives, and coordination with global workplace teams to maintain a welcoming, efficient, and consistent office experience.

Leads and develops a regional technical customer support team, ensuring high-quality service across phone, email, and forum channels. Manages critical incidents and cross-regional handoffs, monitors SLAs and CSAT, enables channel partners, supports complex technical escalations, contributes to global support strategy, and manages regional budgeting and operational efficiency.

Develop and execute sales enablement programs for reseller and channel partners. Create onboarding strategies, training courses, eLearning certifications, playbooks, talk tracks, positioning guides, objection-handling tools, and portal enhancements. Collaborate with Product, Product Marketing, Technical Services, regional GTM teams, vendors, and designers to translate technical product information into effective sales resources. Support product launches, train-the-trainer programs, and measurement of enablement adoption and business impact.

Own PaperCut’s go-to-market data product strategy across Sales, Marketing, Customer Success, and Finance. Identify and resolve high-impact data and process problems, support forecasting and strategic planning, streamline sales workflows through automation and AI, and build actionable dashboards. Maintain data quality, governance, integrations, documentation, and the GTM semantic layer while assessing data readiness for AI tools and agents.

Leads PaperCut’s global brand, digital experience, and market activation strategy. Responsibilities include defining positioning and brand narratives, overseeing website and partner portal experiences, optimizing organic and paid search, driving product launches and adoption, aligning product and commercial teams, and coaching a global marketing team. The role requires strong strategic, analytical, cross-functional, and leadership capabilities across technology or SaaS marketing.