Commercial Manager
Location - Leicester or Bexhill (hybrid, one day per week on site)
Welcome to Hastings Direct - From our Group HR Director, Pam Angel
We’re a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we’ve made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same – building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.
The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD. If you like what you see, we hope you'll consider joining our team.
We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you.
Role overview
This is an exciting time for us as we continue to grow through embracing digital trends and the power of data, we’re looking for a Commercial Manger to support the continued growth in performance and profitability, working with key stakeholders to identify and deliver commercial initiatives.
Reporting directly into our Head of Car Retention, you will be an integral lead to ensure we deliver our committed commercial and customer outcomes resulting in market leading persistency levels
Job details:
- The day to day responsibilities of the role will include but won't be limited to:
- Supporting the development and delivery of the Car Retention long term strategy and medium-term plan to deliver sustained improvements in commercial outcomes.
- Through insight, analysis, and commercial judgement, identify and deliver Persistency and income opportunities, working alongside key business stakeholders that include Pricing, Digital, Marketing, Underwriting and Operations.
- Leading the implementation and delivery of initiatives and change ensuring benefits are delivered rapidly and with maximum effect.
- Developing and maintaining strong and effective relationships with stakeholders in all functions that have a role in delivering Persistency outcomes.
- Working with other departments on the development and roll out of new processes, including briefing and training material.
Essential skills/experience:
- As a growing business this role is critical to our delivery and success, it will be exciting, busy, varied and challenging so a hands-on approach is key. You will be results oriented, with drive to deliver against customer and commercial outcomes.
- You’re innovative and enjoy seeking out opportunities to disrupt and an innovate while also incrementally evolving commercial capabilities.
- You will be passionate about data, with good numerical skills to draw out insights and opportunity.
- We would like you to have experience working within a highly regulated environment, with proven background engaging and enthusing senior stakeholders.
- Strong stakeholder management experience, within a fast-paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes.
- While not essential, it would also be good if you have an understanding of the general insurance industry including its products and key regulations.
The interview process:
Our interview process involves the below:
Recruiter screening call
1st stage interview with hiring leader
2nd interview with hiring leaders leader
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website
Benefits: in addition to a competitive salary and £5k car allowance you will also receive…
Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
17/06/2025Similar Jobs
What We Do
Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention.
Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers.
A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues.
The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling.
Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.
