Commercial Lines Support Account Representative

Job Summary

The Commercial Lines Support Account Representative, working under close supervision, supports the Underwriting function. The role handles initial underwriting information, new business and renewal set up, processing, projects, communication assignments for various Commercial Lines products. The role makes underwriting decisions within assigned authority limits, coordinates aspects of reviewing and setting up new or existing business, obtains information from agents, processes and evaluates submitted requests for new business and renewals. The role also works cross functionally with Underwriters Leaders, agents/producers/other distribution partners (producers), as well as peers and business partners.

Job Responsibilities

• Handles underwriting information, new business and renewal set up, processing, projects, and/or communication assignments for Commercial Lines.
• Sets up new business and/or renewal business applications for quoting, coordinates timely turnaround with underwriter, and reviews quote for accuracy.
• Supports the underwriting function at Westfield, gathers outstanding information from producers and customers and manages issue instructions when an order is received from the producers/customer.
• Assists review of individual accounts learning exposure identification and acceptability of risk in accordance with company guidelines and standards.
• Determines acceptability of risk in accordance with company guidelines and standards by reviewing the application and risk for exposure identification.
• Notifies agencies or producers of adverse underwriting decisions, underwriting requirements, status, and declinations.
• Answers questions for agencies and producers, policyholders and other external contacts.
• Ensures customer service excellence with internal business partners using Service Level Agreements (SLAs), metrics, and ongoing feedback regarding timeliness, quality, and quantity of completed work.
• Supports the analysis, takes decisions on, and processes new business applications, endorsements, and renewals for multiple lines of insurance.
• Delivers policy retention, premium adequacy, and customer-focused quality of new and in force business.
• Evaluates and updates policy information that support premium generation, policy review, and assembly.
• Updates partner quote, coverage review, error corrections, risk factors, correct classification, and premium growth opportunities.
• Orders and analyzes investigative reports and predictive Underwriting on present or potential customers.
• Reviews and acts on estimates of coverage gaps, statements of value, and other key underwriting information.
• Develops underwriting acumen, reviews system submitted requests, inquiries received by email and phone to identify type of risk and if underwriting referral is necessary.
• Develops relationships with key producers, agency personnel, other distribution partners, and customers.
• Maintains and strengthens the established relationship with the agency personnel, producers, other distribution partners, local and home office team members, and the customer.
• Collaborates with other Westfield teams such as Customer Care Center, Mail Center, and Claims to accomplish department service, quality, and profitability goals and assists the Legal department with reviews and responses.

Job Qualifications

• 0-2 years of Commercial Underwriting support experience.
• High School Diploma or General Education Diploma (GED) and/or commensurate work experience.

Behavioral Competencies

• Nimble learning
• Decision quality
• Collaborates
• Communicates effectively
• Customer focus

Technical Skills

• Insurance Industry Knowledge
• Underwriting Operations
• Insurance Regulatory Compliance
• Property and Casualty Underwriting
• Customer Service Management
• Insurance Policies
• Account Management
• Data Analysis and Reporting
• Knowledge Of Underwriting Systems and Tools
• Commercial Lines Underwriting

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.