Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Tallahassee, Florida.
The Commercial Lines Account Manager is responsible for supporting, servicing, and retaining an assigned book of commercial insurance clients. This role partners closely with clients, producers, carriers, and internal teammates to provide responsive service, ensure accurate coverage, and support the day-to-day management and renewal of client accounts.
The ideal candidate is organized, detail-oriented, and knowledgeable in Commercial Lines coverage, with a strong commitment to delivering an exceptional client experience.
How You Will Contribute
- Manage the day-to-day servicing needs of an assigned book of Commercial Lines accounts.
- Respond to client requests and provide timely, accurate information regarding coverage, policies, endorsements, certificates, billing, and other account needs.
- Review Commercial Lines applications, renewal requests, endorsements, and related documentation for accuracy and adherence to carrier underwriting guidelines.
- Prepare and process binders, policies, endorsements, certificates of insurance, audits, cancellations, and other insurance documentation.
- Review policies, endorsements, audits, and related documents to confirm appropriate coverage and rating.
- Support the renewal process by maintaining expiration records, gathering required information, and coordinating with producers and carrier partners.
- Confirm coverage with clients and assist with coverage-related questions as needed.
- Process premium finance agreements, billing, invoices, and check requests as appropriate.
- Assist with premium and audit collection efforts.
- Maintain accurate and complete client information within agency management systems.
- Build and maintain strong relationships with clients, producers, underwriters, carrier representatives, and internal teammates.
- Develop and maintain strong technical knowledge of Commercial Lines insurance products, coverages, underwriting practices, and rating.
- Provide backup support to fellow Account Managers and teammates as needed.
Skills & Experience to Be Successful
- High school diploma or equivalent required.
- Active Florida 2-20 General Lines Insurance License required.
- Commercial Lines insurance experience strongly preferred.
- Working knowledge of Commercial Lines coverages, policies, endorsements, and carrier underwriting guidelines.
- Strong client service and relationship-building skills.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to prioritize multiple client needs and deadlines.
- High attention to detail and commitment to accuracy.
- Ability to adapt to changing priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite.
- Experience working within an insurance agency management system is preferred.
- Ability to work effectively with clients, producers, carriers, underwriters, and internal teammates.
What Success Looks Like
You’ll be successful in this role if you:
- Enjoy building relationships and taking care of clients.
- Have a strong understanding of Commercial Lines insurance.
- Are comfortable reviewing coverage and identifying potential issues.
- Take ownership of your accounts and follow through on commitments.
- Stay organized while managing competing priorities.
- Communicate clearly with clients, producers, and carrier partners.
- Care about accuracy and getting the details right.
- Enjoy being part of a collaborative team.
Why Join Brown & Brown?
Built on meritocracy, Brown & Brown rewards self-starters who are committed to doing what is best for our customers. This is an opportunity to join a collaborative team while continuing to build your expertise in Commercial Lines insurance and client relationship management.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- High school diploma or equivalent
- Active Florida 2-20 General Lines Insurance License
- Commercial Lines insurance experience
- Working knowledge of Commercial Lines coverages, policies, endorsements, and carrier underwriting guidelines
- Strong client service and relationship-building skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to prioritize multiple client needs and deadlines
- High attention to detail and commitment to accuracy
- Ability to adapt to changing priorities in a fast-paced environment
- Proficiency with Microsoft Office Suite
- Experience working within an insurance agency management system
- Ability to work effectively with clients, producers, carriers, underwriters, and internal teammates
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
