Commercial Excellence Manager

We welcome applicants from both London and Paris for the opportunity.

About Us 
Tate and Lyle is a successful organisation with a clear purpose, ambition, strategy, and strong expert talent, solely focused on achieving its’ ambition as a world class ingredients solutions provider. We have expanded our plant-based footprint beyond corn into tapioca, stevia leaf, chickpea protein and soluble fibre to explore wider platforms for achieving our ambition. Achieving this ambition will require; development of new capabilities, reallocation of resources and investment to become a leaner, more agile company, leveraging latest technology, process insight and ways of working.

About this role:

The Commercial Excellence Manager is responsible for overseeing strategic and operational initiatives that will improve both customer experience and sales excellence within the EMEA region. This role works closely with commercial leaders in the region across categories and sub regions to ensure the deployment of commercial tools and methodologies developed to continuously improve commercial processes to advance sales excellence and customer experience.

Accountabilities:

• Develop and execute initiatives aimed at improving Sales Excellence for the EMEA region, driving process standardisation and best practices across the responsible teams

• Be the point person for the region on customer transformation and customer excellence related initiatives. Be the regional contact for CCTO and voice of EMEA back to CCTO on these topics. Examples include:

  • Lead deployment of new sales technologies, commercial tools and methodologies developed by Commercial Excellence COE, ensuring alignment with EMEA goals and requirements. This includes:

    • Deployment of the NewCo SFDC, drive adoption and ensure compliance

    • Execution and implementation of Customer segmentation and Go-to-market strategy (distributor consolidation, customer take-backs etc...)

    • Lead of projects associated with Customer Experience (CX) measurement

• Lead and optimize cross-category product allocation process to drive the best decisions for the company and for the customers

• Monitor and track commercial integration process

• Lead any other cross-functional projects with IT, Finance, and Sales Operations that aim to improve and optimize sales excellence processes and methodologies in the region, ensuring they support the needs of the business.

Skills & Experience:

• Bachelor’s degree or equivalent experience.

• Fluent in English is a must

• Expert knowledge and experience in sales & marketing processes. Broad knowledge of several related disciplines

• Strong business acumen and natural curiosity

• Advanced analytical skills

• Ability to make business impact as an individual contributor while business partnering with key internal stakeholders

• Advanced communication and interpersonal skills to persuade and influence stakeholders. The role needs to adapt styles, interpret and explain information to different audiences from inside and outside the organisation who are not familiar with the subject matter.

• Able to solve complex or unusual issues, utilising original thought or unique approaches and sophisticated analytical techniques to guide the development of sales processes.

• Able to direct the application of existing principles and provide insights to senior management about the development of new policies, ideas and approaches.

What You'll Get
As business operating in 50 countries worldwide, we offer a global rewards package to all employees alongside a range of country-specific benefits. The global package includes a bonus scheme, 16-week Equal Parental Leave and mental health & well-being support.
 

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.