Role: Commercial Director – The Landmark
Reports to: Market Vice President – The Landmark
The Commercial Director is responsible for leading and driving the commercial performance of The Landmark. In alignment with the Company’s global and regional strategy, this role ensures the delivery of sustainable sales growth, elevated client experience, and strong operational execution, with full compliance and audit discipline.
Acting as a true business leader, the Commercial Director combines strategic vision with hands-on leadership to activate commercial opportunities, build high-performing teams, and strengthen brand desirability. They are expected to drive a commercial engine, embedding an appointment-driven culture, strengthening productivity, and elevating both client acquisition and retention across The Landmark. The role requires a balance of client-centric thinking, people leadership, and operational rigor, with a constant focus on execution excellence and pace.
The Commercial Director partners closely with the Market Vice President, functional teams, and store leadership teams to translate strategy into clear priorities and measurable outcomes. They play a critical role in leading transformation across The Landmark, driving the adoption of new ways of working, embedding cultural and behavioral change, and ensuring consistency in execution. They champion a culture of accountability, clienteling excellence, and continuous development, while modeling the Company’s belief that People Make the Difference.
Role Accountabilities:
Business & Commercial Leadership
-Own and drive sales performance across The Landmark, ensuring achievement of targets and sustainable growth.
-Translate global and regional strategy into actionable priorities with clear accountability and disciplined execution.
-Drive business through key product categories and strategic initiatives, with a strong focus on Icon growth, client recruitment, and quality of business.
-Embed a precise commercial engine across The Landmark, including appointment culture, conversion discipline, and productivity optimization.
-Leverage deep understanding of local and tourism client dynamics to unlock growth opportunities.
Client Development & Experience
-Establish and embed a strong culture of clienteling across The Landmark, with clear expectations and measurable outcomes.
-Personally engage with top clients and lead by example in building and maintaining meaningful relationships.
-Ensure consistent delivery of a best-in-class luxury client experience across all touchpoints.
-Actively review NPS, client feedback, and qualitative insights to continuously elevate service standards.
People Leadership & Talent Development
-Build, attract, and retain high-performing and diverse teams.
-Lead, coach, and develop Sales Directors, Team Managers, and key leaders, strengthening leadership capabilities and succession pipelines.
-Drive a culture of accountability, recognition, and performance management aligned with business objectives.
-Foster an inclusive, collaborative, and high-expectation environment that reflects the brand’s values.
-Hands-on leader: personally involved in the business and actively engaged with teams and clients.
Operational Excellence
-Ensure operational discipline and consistency across The Landmark, with complete adherence to policies and procedures.
-Partner with operations and support functions to enable seamless execution and remove barriers to performance.
-Identify and implement efficiencies and best practices to enhance productivity and client experience.
-Ensure strong operational execution with full compliance and audit discipline, including adherence to internal controls and risk management standards.
-Drive pace and execution discipline across The Landmark, ensuring timely delivery of priorities and consistency in standards.
The Landmark Cross-Functional Leadership
-Act as a key member of The Landmark leadership team, contributing to broader business strategy and decision-making.
-Collaborate closely with regional and functional partners (Client Development, Operations, HR, Merchandising, etc.) to drive aligned execution and ensure The Landmark needs are met.
-Represent The Landmark with a strong external presence, building strategic relationships and strengthening brand positioning and local relevance.
Qualifications
Executive with 10+ years of luxury/consumer goods business management experience.
Knowledge and experience of luxury/consumer goods, including jewelry, apparel, accessories, or cosmetics.
Strong business and financial acumen.
A demonstrated track record of success in leading and inspiring retail teams to maximize sales, operating efficiencies, and bottom-line profit.
Strong leader with the ability to assess, attract, and develop top diverse talent.
Strong conceptual thinker with a pragmatic approach to driving day-to-day operations.
Client-centric with an ability to drive a unique and consistent client luxury shopping experience in all stores.
Bachelor’s degree in a related field preferred.
Proven ability to develop new client opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.
The hiring range for this position ranges from $240000-255000. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
About Us
Skills Required
- 10+ years of luxury/consumer goods business management experience
- Recent business unit or general management experience
- Knowledge and experience of luxury/consumer goods, including jewelry, apparel, accessories, or cosmetics
- Strong business and financial acumen
- Strong leader with the ability to assess, attract, and develop top diverse talent
- Bachelor's degree in a related field preferred
Tiffany & Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tiffany & Co. and has not been reviewed or approved by Tiffany & Co..
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Parental & Family Support — Paid parental leave and family-building supports such as adoption and surrogacy assistance are prominently featured. Additional paid family-care leave and supportive policies reinforce a family-forward package.
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Healthcare Strength — Core medical, dental, and vision coverage is emphasized as part of the standard offering. Inclusive coverage elements and health-related reimbursements are referenced in company materials.
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Wellbeing & Lifestyle Benefits — A holistic “My Tiffany” well-being ecosystem spans mental, emotional, physical, and financial support. A strong employee purchase program and charitable matching through Tiffany Cares add distinctive lifestyle value.
Tiffany & Co. Insights
What We Do
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
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