Business Operations Analyst

Summary 

We are seeking a highly organized and detail-oriented Business Operations Analyst to join our dynamic team. This role is central to our sales and operations process, managing the end-to-end lifecycle of client contracts and sales proposals for our services. You will be the expert operator of our custom quoting and contract management applications, working within a complex, SKU-based quoting process and managing intricate parent/child account relationships. This position serves as a critical link between our Sales, Finance, Legal, Delivery and Operations teams, ensuring that all contracts and quotes are accurate, compliant, and efficiently processed through our core internal systems.  This is a hybrid position requiring proximity to our Pittsburgh North Shore Headquarter office location. 

Responsibilities 

• Quoting and Contract Management: Review, adjust, and manage complex, SKU-based sales quotes and contract agreements using our custom applications, ensuring accuracy in pricing, contract types, and billing account structures. 

• System and Process Management: Ensure that contracts are accurately entered and maintained throughout their lifecycle in our contract management system.  

• Revenue Team Support: Provide guidance and support to the revenue team on all quoting and contract-related matters, including SKUs, contract types, and terms and conditions. 

• Compliance and Risk Mitigation: Ensure all agreements adhere to legal standards and company policies. Identify and mitigate financial and compliance risks associated with contract terms and pricing accuracy. 

• Contract Administration: Collaborate with our legal team to draft, review, and amend a variety of contracts, including partner agreements, client contracts, and NDAs, ensuring precision and alignment with company standards. 

• Compliance & Performance Monitoring: Monitor contract performance to ensure full compliance with all terms, conditions, and deadlines. Proactively identify and address any deviations to ensure obligations are met and our contract records are maintained. 

• Documentation Control: Maintain detailed, organized, and secure digital files for all contracts, including all amendments, correspondence, and approvals, to ensure a clear and complete audit trail. 

• Communication Liaison: Serve as a central point of contact, coordinating with internal departments (Sales, Finance, Legal, Delivery and Operations) to resolve discrepancies and provide clear answers regarding quoting contract terms. 

• Risk Management: Identify and analyze potential risks in quotes and contract types and assist in developing effective mitigation strategies to protect the company’s interests. 

• Process Improvement: Develop and implement policies, procedures, and best practices for quoting and contract management to improve overall efficiency and effectiveness. 

Requirements 

• Education: Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field. 

• Experience: 5+ years of direct experience in a contract and/or quoting administrator or analyst role, preferably within an information technology or SaaS environment. 

• Technical Skills: 

• Demonstrated experience with custom or complex quoting and contract systems. 

• Deep background in complex, SKU-based quoting systems and managing intricate parent/child account relationships. 

• Proficiency in CRM software (Salesforce preferred), contract management software, and the Microsoft Office Suite. 

• Contract Expertise: Strong understanding of recuring revenue contract types and management principles, best practices, and the full contract lifecycle process, from drafting to termination. 

• Analytical Skills: Strong analytical and problem-solving skills, with a proven ability to identify issues, develop effective solutions, and make data-driven decisions. 

• Interpersonal Skills: 

• Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment. 

• Exceptional attention to detail and accuracy, with a commitment to ensuring compliance with all contractual obligations. 

• Excellent written and verbal communication skills
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