Senior Business System Analyst - Clinical Operations

NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976.

We are shaping the industry. NAMSA has been a key contributor to the development of the test methods that govern our industry. We have become the industry’s premier provider. We provide support for clients during every step of the product development lifecycle and beyond.

Come and work for an organization with the:

Vision to inspire innovative MedTech solutions that advance global healthcare, improve patient lives and accelerate Client success and the

Mission to deliver best-in-class global MedTech development solutions through our people, expertise and technology by adhering to our core

Values:

• Act with integrity in everything we do.
• Provide best-in-class customer experiences.
• Develop superior talent and deliver expertise.
• Respond with agility and provide timely results.
• Embrace collaboration, diverse perspectives and ideas.

Job Description:

• Leads Business analysis, design, configuration, coordination, implementation and support.
• Leads specific system development and deployment activities that include the following: functional requirements definition, conceptual design, logical design, detailed technical design, system configuration, conversion and integration requirements, unit testing, systems test, acceptance test, go-live, and production turn over.
• Leads process improvements including, formulation and definition of technical scope and objectives of project, analysis of current business practices, processes, and systems, define detailed project tasks, and participating on a matrix team to execute projects.
• Contributes in enterprise-wide change management processes for requested system revisions.
• Provides escalated technical support for enterprise client areas on existing business systems.
• Tracks and addresses bugs identified in testing and production.
• Facilitates various Agile processes such as Iteration / Release Planning, Backlog Refinement, Retrospective, Sprint Review, Daily Stand-up
• Conceptualizes new processes and systems that add value to NAMSA business units.
• Provides user stories to multi-disciplinary teams and define the business-driven acceptance criteria.
• Proactively engages technical Associates to schedule and execute required tasks.
• Cultivates and maintains successful relationships between Information Technology team and Associates from various NAMSA organizations globally.
• Documents system for turnover and training of NAMSA Associates, Information Technology peers, and Service Desk.
• Effectively designs system architectures for technical solutions.
• Creates and manages the implementation of technical solutions.
• Responsible for ensuring that IT controls are implemented and maintained.
• Responsible for ensuring that operational documentation is created and maintained.
• Manages complex implementation projects and enterprise wide network and system projects.
• Provide subject matter proficiency in specific functional area(s) to the assigned Scrum team
• Performs other duties as assigned.

Qualifications & Technical Competencies:

•    Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related discipline required. MBA or Advanced degree preferred.
•    5 - 8 years’ experience in computer systems, business, analyst within a GxP environment

•    Ability to listen and encourage thoughts, opinion and discussions where needed
•    Expert customer service/user support skills and experience in working with Clinical operations departments as well as in working with and directing vendor support personnel
•    Excellent follow through, ability to develop and implement action plans and possession of issue resolution 
•    Excellent relationship management skills and driving timely and effective decision-making
•    High degree of professionalism and a project management style that promotes progress through teamwork in a collaborative environment.
•    Proven experience in developing innovative solutions
•    Proven experience configuring Veeva applications
•    Strong interpersonal skills and ability to solicit participation and input from others
•    Strong Facilitation and meeting management skills
•    Operational and technical knowledge of the assigned business unit.
•    Understanding of both waterfall and agile project methods

Working Conditions:

•    Travels 20-30%.  
•    Requires occasional international travel.
•    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Extensive use of computer keyboard.

Pay Range Minimum:

$83,500.00

Pay Range Target:

$110,000.00

Pay Frequency:

Annual

Please Note: Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

NAMSA is an equal employment opportunity company. NAMSA participates in pre-employment background and drug screen processes aligned to local, state and federal laws.