Business Operations - Lead Analyst - NORAM

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“Our Business Operations team sits at the center of sales strategy and execution, partnering directly with Sales leadership to drive growth and operational rigor across the region. At FICO, we invest in our people and foster an inclusive culture where diverse perspectives are valued and careers are built. This role offers the opportunity to make a real impact, supporting a high-performing sales organization while growing alongside an experienced and collaborative team." -Business Operations - Sr. Manager

What You'll Contribute

• Partner closely with regional Sales leadership to support a disciplined, metrics-driven operating cadence including pipeline management, forecasting, deal progression, and facilitating QBRs, with MEDDPPICC consistently applied and reflected in Salesforce.

• Translate complex sales data into executive-level insights, preparing and owning leadership-facing presentations, reporting materials, and performance updates that go beyond surface-level analysis to communicate the reasoning behind the numbers.

• Drive high-impact sales programs including pipeline generation campaigns, sales blitzes, and regional enablement initiatives, owning the operational infrastructure that keeps the team executing effectively.

• Support territory optimization, account planning, annual goal setting, and renewal tracking to help the NORAM Sales organization build a healthy pipeline, protect existing revenue, and achieve its corporate objectives with a particular focus on US Financial Services accounts.

• Support pricing, deal structure review, and approval processes in close partnership with the Sales, Finance, Legal, Product, and PS organizations.

• Serve as a project manager for cross-functional business operations initiatives, maintaining accountability, managing competing priorities, and ensuring workstreams are completed accurately and on time.

• Identify and implement AI-enabled tools and process automation to reduce manual effort and scale team output.

• Operate with adaptability and strategic awareness, supporting the business through evolving go-to-market motions, organizational change, and emerging priorities as the region scales.

What We Are Seeking

• 3 to 5 years of experience in business operations or sales operations within a SaaS or enterprise software company, with demonstrated progression in scope and responsibility over time.

• Prior experience supporting sales teams in enterprise SaaS environments is required. Experience with US Financial Services accounts including banks, credit unions, or fintech companies is preferred.

• Proven ability to build trusted partnerships across a complex stakeholder landscape including Account Managers, first-line managers, regional GMs, and cross-functional teams, earning credibility through consistent delivery and business acumen.

• A strategic, analytical thinker who translates complex sales data into executive-ready insights, connecting performance trends to business outcomes and communicating findings clearly to senior leadership.

• Hands-on experience with MEDDPPICC or a comparable enterprise sales methodology, with the ability to apply and reinforce the framework as a day-to-day operational standard across a regional sales team.

• Experience leveraging AI tools or process automation to improve operational efficiency and scale team output.

• Proven project management skills with the ability to handle competing priorities, drive cross-functional workstreams to completion, and hold partners accountable through ambiguity and organizational change.

• Confidence and credibility in front of large, senior audiences with the ability to lead calls, facilitate difficult conversations, and deliver executive-level presentations with clarity and composure.

• Advanced PowerPoint, Excel, and Salesforce skills are required. Tableau experience is strongly preferred.

• High energy, leads from the front, and thrives in fast-moving, high-change environments.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $84,000 to $132,000 with this range reflecting differences in candidate knowledge, skills and experience.
   

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy