The Role
Entry-level internship monitoring real-time EFT and online transaction processing, performing system checks, managing alerts and incidents, troubleshooting servers/connectivity, collaborating with stakeholders, and participating in post-incident reviews. Requires shift work and onsite presence in Cape Town.
Summary Generated by Built In
Introduction
Our team offers comprehensive experience and expertise across the
South African (and beyond) payment gateways landscape. To guarantee
the best service, we handle all the one-to-many payment relationships
on behalf of our clients so they may focus their energy on growing
their business.
As leaders in payment compliance and security, our clients can have
the peace of mind that their payment processing needs are met
efficiently with absolute security.
Position Overview
As an Entry - Level position, the Command Centre Intern reports to
the Operations Support Manager.
Purpose of this position:
The purpose of this position is monitoring of real time EFT processing and online transactions processing. Identifying and reporting on service impacting issues affecting the production environment, together with Ecentric products, networks and applications.
A clear understanding of the operational environment, an acute sense of urgency and the need to communicate accurately and meticulously whilst ensuring near 100% uptime is maintained are key requirements.
The Operations Department requires an Intern Operator with the ability to support the successful
delivery of the Department's KPAs by taking responsibility of the
following duties:
Requirements
Qualification and Certification:
- Bachelor Degree
- Computer Science or similar is advantageous
Years of (relevant) Experience:
- Graduates are encouraged to apply
- Between 6 months to 1 year years of experience in technical support or IT operations is advantageous
Professional Expertise
- Understanding of systems monitoring
- Understand the EFT Switching environment
- Understand the Batch processing environment
- Understand the different file movement protocol (SFTP, XCOM, CD etc.)
- Proficiency in identifying alerts and following troubleshooting procedures.
Working Conditions:
At Ecentric, we value can-do attitudes, a service-first mentality, and a commitment to building great products. Our team is solutions-driven, focused on delivering high-quality results while fostering a collaborative and supportive environment. You'll have opportunities for learning and growth in the ever-evolving FinTech industry.
- Shift Work: 24/7 rotational shift schedule (Day Shift: 06:00 – 18:00; Night Shift: 18:00 – 06:00). 10 day rotation of 4 days 12 hour shift - 2 x Day 2x night - followed by 6 off days including 2 x standby days.
- Location: Onsite in Cape Town.
- Transportation: Access to reliable transport for shift work is essential.
How to Apply:
- Submit your CV on our Career Platform (www.ecentric.co.za)
- Answer the screening questions to outline your experience and why you're a good fit for the Command Center Operator Internship
- Complete SAPIA screening tool that will be forward to your
email address immediately after you have submitted your application
Core Competencies:
Benefits
Our Culture & Philosophy
We go beyond being just an employer - we are a long-term career growth partner in South Africa's payments industry. Here, we unleash our employees’ potential, embrace innovation, and shape the future of the payments industry.
Conveniently located at the "Great Westerford Building" on the Corner of Dean Street and Main Road with access to:
- Dean Street Arcade and Newlands Quarters with a variety of Restaurants and Coffee Shops
- Child Care Facilities (inside Great Westerford Building)
Skills Required
- Bachelor Degree
- Computer Science or similar degree
- 6 months to 1 year experience in technical support or IT operations
- Understanding of systems monitoring
- Understanding of EFT switching environment
- Understanding of batch processing environment
- Familiarity with file movement protocols (SFTP, XCOM, CD)
- Proficiency in identifying alerts and following troubleshooting procedures
- Ability to manage and document incidents and follow escalation procedures (SLA/OLA)
- Willingness to work 24/7 rotational shifts (12-hour day/night rotation)
- Onsite in Cape Town and access to reliable transport for shift work
- Core competencies: technical proficiency, sense of urgency, effective communication, problem-solving, attention to detail, proactive attitude
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The Company
What We Do
Ecentric Payment Systems is a leading African Payment Service Provider offering comprehensive payment systems and solutions for businesses, focused on driving financial inclusion through accessible payment solutions for retail processing, online, and in-person transactions.
