The Role
Contacts customers about outstanding balances, negotiates payment arrangements, resolves accounts, and maintains positive customer interactions. Documents account activity accurately, works high-volume accounts through dialers and collections tools, reviews account history, follows FDCPA and CFPB requirements, escalates issues, and collaborates with leadership to improve collection outcomes and processes.
Summary Generated by Built In
Overview
Nobody wakes up excited to call customers about unpaid balances. But somebody has to do it.
As a Collections Specialist, you'll serve as a key point of contact for customers with outstanding account balances, helping them resolve payment obligations through communication, negotiation, and problem-solving. This role focuses on creating positive customer outcomes while meeting collection goals and maintaining compliance with applicable regulations and company policies.
Success in this role requires confidence, resilience, and a customer-focused approach. Rather than relying on aggressive collection tactics, you'll work to understand each customer's situation, identify practical solutions, and negotiate payment arrangements that work for everyone involved.
If you're comfortable having difficult conversations, enjoy solving problems, and know how to balance empathy with accountability, you'll thrive in this role. This role is hybrid to our West Jordan office location, with 2-3 days in office per week.
Wage
Up to $40,000 / year (Non-Exempt) + Uncapped Commission
Benefits
Responsibilities
Requirements
Back to Jobs
Collections Specialist
Salt Lake City, UT area
Apply Now
Why Work Here
Most collections jobs are about pressure. This one is about problem-solving.
We don't believe in bullying people into paying their bills. We believe in having honest conversations, understanding what's getting in the way, and finding practical solutions. If you enjoy negotiation, like solving puzzles, and can be both empathetic and firm when the situation calls for it, you'll probably enjoy this role.
Nobody wakes up excited to call customers about unpaid balances. But somebody has to do it.
As a Collections Specialist, you'll serve as a key point of contact for customers with outstanding account balances, helping them resolve payment obligations through communication, negotiation, and problem-solving. This role focuses on creating positive customer outcomes while meeting collection goals and maintaining compliance with applicable regulations and company policies.
Success in this role requires confidence, resilience, and a customer-focused approach. Rather than relying on aggressive collection tactics, you'll work to understand each customer's situation, identify practical solutions, and negotiate payment arrangements that work for everyone involved.
If you're comfortable having difficult conversations, enjoy solving problems, and know how to balance empathy with accountability, you'll thrive in this role. This role is hybrid to our West Jordan office location, with 2-3 days in office per week.
Wage
Up to $40,000 / year (Non-Exempt) + Uncapped Commission
Benefits
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100% employer-paid medical, dental & vision Full coverage for employees - nothing comes out of your paycheck. Plus an annual review with a raise option. -
Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off - not accrued, not capped. Take time off when you want. -
Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period - it's yours from day one. -
Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself... really, whatever. -
No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you'll actually use - an open-concept office, friendly coworkers, a creative environment, and yeah... a trail mix bar.
Responsibilities
- Contact customers about outstanding balances via phone and approved communication channels.
- Negotiate payment arrangements and resolve accounts while keeping the customer experience intact.
- Listen, diagnose, and remove barriers to payment using practical problem-solving.
- Stay compliant with FDCPA, CFPB, and internal policies.
- Document interactions, commitments, and account activity accurately and consistently.
- Work high-volume accounts using dialers and collections tools.
- Review account history and choose the right approach for each situation.
- Communicate clearly, firmly, and professionally
- Use internal systems and tools to move accounts toward resolution.
- Escalate when needed and work with leadership to get outcomes.
- Take feedback, share insight, and improve the process.
Requirements
- 1+ year in collections or sales
- Familiar with FDCPA and CFPB compliance rules
- Strong communicator who can negotiate and problem-solve in real time.
- Comfortable in a dialer-based, performance-driven environment.
- Solid computer skills and written communication ability.
- Detail-oriented with accurate documentation habits.
- Quick learner who adapts to new systems and processes.
- Team-first mindset with accountability and openness to feedback.
Back to Jobs
Collections Specialist
Salt Lake City, UT area
Apply Now
Why Work Here
Most collections jobs are about pressure. This one is about problem-solving.
We don't believe in bullying people into paying their bills. We believe in having honest conversations, understanding what's getting in the way, and finding practical solutions. If you enjoy negotiation, like solving puzzles, and can be both empathetic and firm when the situation calls for it, you'll probably enjoy this role.
Skills Required
- At least 1 year of experience in collections or sales
- Familiarity with FDCPA and CFPB compliance rules
- Strong communication, negotiation, and real-time problem-solving skills
- Comfort working in a dialer-based, performance-driven environment
- Solid computer skills and written communication ability
- Detail-oriented with accurate documentation habits
- Ability to quickly learn and adapt to new systems and processes
- Team-first mindset with accountability and openness to feedback
What the Team is Saying
Jason
Software Engineer
Joshua Stubb
Front End Web Developer
Vanessa Sickles
Front-End Web Developer
Josh Groeschl
Software Developer
Hank
Dumpster Fire Fighter
Corporate Tools LLC Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is presented as 100% employer-paid for employees across medical, dental, and vision, with HSA buy-up options, basic life insurance, and in-house therapy/health coaching. Wellness supports extend to weekly onsite chiropractic at the Spokane and Post Falls offices.
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Leave & Time Off Breadth — Time off begins accruing on day one with 22 days plus 4 paid holidays, increases to 26 days in years 3–4, and transitions to flexible time off after year five. Paid parental leave is also offered.
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Retirement Support — Retirement support includes a Safe Harbor 401(k) with an employer match up to 6% and immediate vesting, with full-time eligibility after a 60-day wait. Plan features also include loans, rollovers, and catch-up contributions.
Corporate Tools LLC Insights
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The Company
What We Do
Corporate Tools is proudly, stubbornly independent. No outside investors calling the shots. It’s just us choosing customers over profits, every time. We build the behind-the-scenes tools that keep businesses running: software, LLC filings, registered agent service, website and domain registration, address services… basically all the unglamorous stuff that makes companies actually work. We’ve grown into one of the largest B2B providers in the U.S. by sticking to a simple mission: solve the real, messy, confusing problems of starting and running a business, while keeping your privacy intact and making your life a whole lot easier.
Why Work With Us
We’re privately held, debt free, and focused on people. Not investors. That means we can keep hiring folks we like, building tools that actually work, and making sure our customers are taken care of. If you want to know more about what values drive us, check out our Company Principles.
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Corporate Tools LLC Teams
Corporate Tools LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As a hybrid employer we have full-time remote employees and employees that live near our offices who have the option to work in-office or from home. There are just a few, select roles that specify and require some in-office time.
Typical time on-site:
Flexible
