indiagold

Cluster Manager - Madurai

Posted 16 Hours Ago

Be an Early Applicant

Madurai North, Madurai, Tamil Nadu, IND

In-Office

Senior level

Financial Services

The Role

Drive gold loan sales, revenue growth, customer acquisition, and retention across multiple branches. Recruit, train, and manage sales and relationship teams while ensuring operational excellence, policy compliance, RBI adherence, transaction monitoring, customer service, escalation resolution, and periodic business reporting. Analyze market trends and competition to recommend strategies and achieve cluster performance targets.

Summary Generated by Built In

Key Responsibilities:

1. Sales and Business Development: o Drive gold loan sales and achieve revenue targets for the cluster. o Develop and implement strategies to enhance customer acquisition and retention. o Identify and develop new business opportunities in the region from branches Indiagold having tie- ups.

2. Team Management: o Recruit, train, and mentor Sales Executive and Relationship Executives. o Monitor performance, provide guidance, and ensure productivity benchmarks are met. o Foster a high-performance culture and ensure team alignment with organizational goals.

3. Operational Excellence: o Ensure smooth operations at all branches within the cluster. o Maintain adherence to internal policies, compliance standards, and RBI guidelines. o Monitor and track each Transaction with Bank and RM.

4. Customer Service: o Enhance customer experience by ensuring prompt and quality service delivery. o Resolve customer escalations effectively and maintain brand reputation.

5. Reporting and Analysis: o Prepare and present periodic business reports and performance analyses to senior management. o Monitor market trends, competitive landscape, and suggest strategies accordingly.

Requirements

• Bachelor’s degree in any discipline.

• 5+ years of experience in gold loans, banking, NBFCs, or financial services.

• Proven track record in sales, team management, and business growth.

• Strong leadership and interpersonal skills.

• Excellent communication and negotiation abilities.

• Proficient in data analysis and reporting tools.

Benefits

• Competitive salary and performance-based incentives.

• Opportunity to work with a fast-growing fintech company.

• Professional growth and learning opportunities.

• Collaborative and supportive work environment.

Skills Required

Bachelor's degree in any discipline
5+ years of experience in gold loans, banking, NBFCs, or financial services
Proven track record in sales, team management, and business growth
Strong leadership and interpersonal skills
Excellent communication and negotiation abilities
Proficiency in data analysis and reporting tools

View all jobs at indiagold

View indiagold Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

Gurugram, Haryana

215 Employees

Year Founded: 2020

What We Do

Our mission is to empower our fellow citizens build a more predictable and secure future by effectively monetising their assets. indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks. Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are - lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more. We are rapidly growing team passionate about solving massive challenges around financial well-being. We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We give our employees the tools and benefits they need to do their best work, in the way that’s best for them. We have a tax friendly compensation structure, collaborative culture, intraprenuership opportunities, a technology hub in UAE, comprehensive medical insurance policy and wealth creation opportunity through ESOPs. Moreover, indiagold has achieved a rare recognition from DIPP, Govt. of India, where ESOP holding employees won't have to pay taxes at the time of exercising. indiagold is also Great Place to Work Certified. This is a validation of our company values around high trust and high performance. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.