With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
We are hiring entry level Cloud Solution Architects (CSA) to help design & build AI and Agentic solutions that enhance applications, streamline business processes & deliver real value for customers. You will deliver repeatable AI and Agentic solutions. In this role, you’ll work with others on technical engagements across design, build, and operations, removing blockers and accelerating adoption of Microsoft AI solutions built on Copilot, Copilot Studio, Foundry, Fabric, Azure AI, App Services, GitHub and data platforms. You will deliver engagements leveraging existing Repeatable IP and execution engines with accountability for delivery excellence, consumption growth, and successful deployment for the customer. You’ll be certified in priority workloads like Azure AI and Data Platform services, cloud native app services, GitHub and related developer tools, and collaborate with customer developers, and engineers to turn innovation into real-world outcomes.
You will be a fast learner, strong problem solver, naturally curious and have great active listening and communication skills.
This opportunity will allow you to rapidly accelerate your technical skills, build consultative and communication capabilities, and gain hands on experience developing AI driven and agentic systems within customer environments - all while learning how to deliver with excellence and consistency.
This role is on-site in Bucharest, Romania and will require candidates to work in the office 5 days per week.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
• Engage with customer developers & engineers to understand their application, data, and AI priorities, and build secure AI & Agentic solutions that drive business value and customer satisfaction.
• Work on technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Copilot, Copilot Studio, Foundry, Fabric, Azure AI, App Services, GitHub, and data platforms.
• Leverage AI to automate and deliver repeatable processes that help customers achieve faster outcomes and deliver repeatable IP aligned with AI and Agentic Solutions• Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
• Act as the Voice of the Customer by sharing insights and feedback with account teams to identify opportunities and remove adoption blockers.
• Maintain deep technical expertise and stay current with AI trends and technologies such as Copilot, Copilot Studio, Foundry, Fabric, Azure, AI, GitHub, Security solutions , while contributing to internal and external technical communities.
• Actively participate in onboarding, technical training, and ongoing skill development programs.
• Incorporate coaching feedback to improve technical accuracy, efficiency, and customer interaction quality
• Demonstrate a growth mindset by continuously aligning your skills to current and future customer needs
Qualifications
Required Qualifications:
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience
• Strong written and verbal communication skills.
• Ability to follow structured processes and work effectively in a defined support environment • Willingness to work in an in‑office setting
• Support a positive, inclusive, and customer‑focused team culture.
Language requirements:
This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English
Preferred Qualifications:
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 1+ years experience in AI/cloud technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
o OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
o OR equivalent experience• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
• Hands on experience in AI technologies
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Cloud Solution Architecture IC1 - The typical base pay range for this role across Romania is lei 83,000.00 - lei 107,800.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html
Cloud Solution Architecture IC1 - The typical base pay range for this role across Romania is lei 83,000.00 - lei 107,800.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience
- Strong written and verbal communication skills
- Ability to follow structured processes and work effectively in a defined support environment
- Willingness to work in-office (Bucharest) five days per week
- Proficiency in written, reading, and conversational English
- Ability to meet Microsoft, customer and/or government security screening requirements (Microsoft Cloud Background Check)
- Fast learner with strong problem-solving skills and active listening
- Hands-on experience in AI technologies (preferred if listed)
- Technical certification in cloud platforms (Azure, AWS, Google)
- 1+ years experience in AI/cloud technologies, IT consulting/support, systems administration, network operations, software development/support, architecture, or consulting (preferred)
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
