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The Role
Provides clinical and procedural support for Stryker joint replacement products in operating theatres and healthcare environments. Trains clinical staff, manages consignment inventory, conducts product trials and demonstrations, supports new business implementation, and partners with sales teams to deliver customer service. Requires medical or sports science education, at least two years of theatre experience, orthopaedic knowledge, presentation skills, a driver’s license, and 80% travel.
Summary Generated by Built In
Work Flexibility: Field-based
Travel Percentage: 80%
We are looking for our future Clinical Support Specialist to support our Joint Replacement in Bloemfontein.
This role focuses on servicing and supporting clinical customers to strive for best-in-class specialist support with procedural excellence.
What you will do:
- Service existing and new customers within the theatre and clinical environment.
Provide theatre and wider HCP staff with in-depth training on Stryker products. - Work closely with regional team members and the Regional Sales Manager to ensure best-in-class customer service levels.
Audit theatre Stryker stock, including implants, disposables and instruments; manage consignment inventory and ensure good asset management practices. - Understand the clinical application of the broader Stryker portfolio to offer customers the best possible solution at all times.
Conduct trials and evaluations of products in theatre and clinical environments as required.
Support the implementation of training, provision of instruments and implementation of new Stryker business. - Plan, execute and monitor measures required to deliver industry-leading support and customer care for physicians, surgical theatre staff, hospital administration and sterilisation departments.
- Demonstrate excellent product knowledge and professionalism during workshops, product demonstrations and customer interactions.
- Communicate essential product features, benefits and clinical applications clearly and effectively.
- Maintain high ethical standards, treat customers and employees with respect, and represent Stryker professionally at all times.
- Make observations of customer needs and liaise with sales colleagues to introduce additional Stryker products or support where appropriate.
- Maintain a basic business plan highlighting daily, weekly and monthly objectives.
- Develop an understanding of the local healthcare environment and regional strategy.
What you need:
Required:
- Technikon/university qualification within the medical field or Biokinetics, Sports Science, BSC Anatomy/ physiology
- Minimum 2 years’ experience within a theatre environment.
- Experience in the Orthopaedics field (Joint replacement, Trauma, Extremities, SportsMed, etc.)
- Commercial knowledge and understanding of cost pressures surrounding theatres and surgical procedures.
- Presentation skills using modern presentation media.
- Workshop and product demonstration skills, including anatomy and physiology knowledge.
- Driver’s License
Preferred:
- Experience in Joint replacement would be a strong plus
Travel Percentage: 80%
Skills Required
- Technikon or university qualification in a medical field, Biokinetics, Sports Science, BSc Anatomy, or Physiology
- Minimum two years of experience within a theatre environment
- Experience in orthopaedics, including joint replacement, trauma, extremities, or sports medicine
- Commercial knowledge and understanding of cost pressures surrounding theatres and surgical procedures
- Presentation skills using modern presentation media
- Workshop and product demonstration skills, including anatomy and physiology knowledge
- Driver's license
- Joint replacement experience
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
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Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
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Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
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The Company
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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