Clinical Logistics Specialist

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

The Distribution Operations role in Clinical Packaging and Distribution is responsible for providing operational expertise in technical areas of clinical supply (e.g. storage, inventory, pick-pack, distribution and cold chain).

What You Will Do:

This role ensures the quality, effectiveness and compliance of processes used to supply Clinical Trail Material (CTM) for clinical studies.
Key responsibilities include:

• Provide technical support to SME Distribution to define the supply strategy of clinical studies (set-up)

• Support Clinical Interface, Third-Party and Clinical Operation during the study (issue management, troubleshooting)

• Ensure all clinical supply chain steps are conducted in compliance with applicable regulations, including Good Manufacturing Practices (GMP), Good Distribution Practices (GDP), and other relevant guidelines

• Prepare and review specific documentation related to supply processes (validation protocols, gap assessment, etc.)

• Participate in the evaluate and manage TP performance, KPI management

• Participate to audits and assessments of vendor capabilities to ensure compliance with GSK standards

• Participate to identify, develop, implement, and continuously improve processes

• Participate in cross-functional projects aimed at enhancing the overall supply chain performance

• Collaborate with Quality Assurance, Clinical Interface, Supply Chain, Third-Party, ClinOps, and other relevant departments to ensure processes are effective and comply with GSK standards

Your Profile:

You will have solid clinical supplies and logistics experience, with the ability to manage competing priorities and develop your team.

• 5 years + in distribution operational role in regulated environment

• In-depth understanding of distribution supply processes for clinical trial materials 

• Familiarity with regulatory requirements and industry standards related to GMP, GDP, and GCP, deviation and risks management

• Strong problem-solving abilities and the capacity to analyze complex data (root cause analysis)

• Ability to develop and implement effective solutions to address challenges

• Good written and verbal communication skills, capable of effectively conveying technical information to diverse audiences, internal and external

• Strong interpersonal skills and the ability to work collaboratively with internal and external stakeholders

• Commitment to fostering a culture of teamwork and continuous improvement within the organization

• Knowledge of logistics topics such a as: transportation documentation, Importer of record process, understanding customs and brokerage process

• Knowledge of inventory management for clinical trials (ex. reconciliation process

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply