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We don’t just build technology. We build hope for everyone dealing with Cancer.Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.
Responsibilities include remote, on-site, classroom training and remote support. Independently deliver education on Elekta products to new and existing sites. Understand new workflow processes to maximize efficiencies of the Elekta offering. Manage all site preparation and documentation of onsite education per established guidelines.
Provide assistance to the Elekta support team pertaining to escalated customer calls. Demonstrate thorough knowledge of Elekta products and service policies and procedures; utilize appropriate escalation procedure as needed. CAS will also be responsible for capturing customer needs relating to training and/or product performance and should communicate openly and effectively with Product and Project management Teams.Responsibilities• Deliver comprehensive application training for customers on software and hardware solutions.
• Identify additional training requirements and develop follow-up training plans to ensure optimal clinical utilization of products and solutions.
• Provide professional assistance with clinical application support cases and actively contribute to Service Delivery to ensure that customer expectations are exceeded.
• Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations.
• Maintain long-term positive relationships with customers acting upon customer feedback to elevate Customer Satisfaction
• Monitor and evaluate training effectiveness through customer assessments, performance reviews, and feedback analysis, ensuring continuous improvement in learning outcomes.
• Support Marketing/Sales activities at pre-sales stage and at exhibitions, conferences, trade shows, user meetings, and seminars, when required.
• Act as a conduit between customers and product development.Authorities.Relevant Knowledge, skills and competencies• Master's degree in medical physics and minimum five years experience with clinical Radiation Oncology required.
• Strong clinical background in Radiation Therapy and working knowledge of clinical workflow.
• Strong written and verbal communication skills in English and French are essential.
• Excellent presentation skills (ability to communicate effectively to a group)
• Ability to effectively interact with customers (via phone, email and face-to-face)
• Must be culturally aware.
• Familiarity with adult education, curriculum development process and educational methodology preferred.
• Ability to travel domestically and internationally up to 75% of the time.
• Experience with the following: Microsoft Office, Citrix and CLM systems, where applicable
• Must be able to travel as needed for the business (up to 75%)
• Clinical experience with Elekta hardware and software is highly preferred.
• Computer literacy, IT knowledge are highly preferred.
• Regional market knowledge preferred.
Location: Morocco
Skills Required
- Master's degree in medical physics
- Minimum five years of experience in clinical radiation oncology
- Strong clinical background in radiation therapy and clinical workflow knowledge
- Strong written and verbal communication skills in English and French
- Excellent presentation and group communication skills
- Ability to interact effectively with customers by phone, email, and face-to-face
- Ability to travel domestically and internationally up to 75% of the time
- Microsoft Office, Citrix, and CLM systems experience
- Clinical experience with Elekta hardware and software
- Computer literacy and IT knowledge
- Familiarity with adult education, curriculum development, and educational methodology
- Regional market knowledge
Elekta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elekta and has not been reviewed or approved by Elekta.
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Retirement Support — A 401(k) with employer match is a prominent benefit, with vesting noted as part of the plan.
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Leave & Time Off Breadth — PTO and paid holidays are included, with PTO accruing from the start and rollover allowed within limits.
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Healthcare Strength — Medical, dental, vision, life and disability coverage are included, complemented by an Employee Assistance Program.
Elekta Insights
What We Do
At Elekta, our outcome-driven and cost-efficient solutions provide lasting clinical difference and are developed through sustainable environmental, social and governance practices. We’ve been working openly and proactively with clinicians and our partners for almost half a century to advance precision radiation therapy and meet continuously evolving patient needs—no matter where they are in the world. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in 120 countries and listed on Nasdaq Stockholm.
