Clinical and Product Support Specialist

Reposted 3 Days Ago
Be an Early Applicant
Sydney, New South Wales, AUS
In-Office
Mid level
Gaming • Appliances
The Role
The Clinical and Product Support Specialist will train and support customers on audiological products, collaborate with sales for performance improvement, and assist in technical problem-solving.
Summary Generated by Built In

At GN Hearing we are united in our ambition to bring people closer through the power of sound. Our hearing solutions combine cutting-edge technology with deep audiological expertise to help people hear more, do more, and be more. You'll join a collaborative, fast-paced environment where we live Our Commitments to Be a Customer Geek, Make It Happen and Embrace to Win, every day. Take a virtual tour of our Sydney production facility and see how collaboration, advanced technology and skilled craftsmanship come together to deliver innovative hearing solutions.

The Opportunity

GN is looking for a qualified Audiologist or Audiometrist to join the ANZ Sales Team. In this role (based in North Ryde, Sydney) you will collaborate with our territory-based sales team to remotely support customers with their audiological and product training needs to drive positive sales outcomes and strong customer relations.

The successful candidate will be responsible for:

  • Collaborating with the Sales Team to implement training plans for improving the performance of accounts within the ANZ territories.
  • Providing a high level of Audiological, Product and Technical remote support to customers.
  • Identifying opportunities via customer audiology enquiries to generate revenue on a long-term basis.
  • Having in depth clinical and product knowledge to assist with audiological support, technical support and problem solving to achieve optimal product/clinical outcomes and drive repeat business.
  • Providing Product training (clinic inductions, fitting software, product portfolio, features, unique selling points, competitive aspects); Sales training (upselling, objection handling, differentiating between technology levels, utilising top up tools); and Audiology training on selected relevant topics.
  • Calendar management to ensure availability of online training options across the ANZ territories and time zones.
  • Monitoring external market ensuring awareness of competitive products/technologies
  • Presenting and speaking at various online group sessions, events, and seminars.
  • Assisting the Customer Care team and Technical Support team as required to provide a high level of technical support service to clients.

The Ideal Candidate

The successful candidate will be a qualified Audiologist / Audiometrist with industry and clinical experience. You will need to possess strong presentation skills and confidence in presenting remotely to large groups of people, have Advanced skills in Microsoft Office programs (Word, Outlook, PowerPoint), and speak fluent English. Experience with GN products will be highly regarded.

The Benefits
 

  • Flexible work arrangements
  • Discounts with hundreds of retailers through our Reward and Recognition platform
  • Online well-being centre
  • Employee Assistance Program
  • Discounts on GN products
  • Gift vouchers for birthdays and service anniversaries
  • Annual flu vaccination
  • Volunteer leave
  • Novated leasing
  • Paid parental leave

APPLICATIONS

Ready to Make It Happen?

If you're ready to make a real impact in a fast‑paced, purpose‑driven environment, we'd love to hear from you! Please apply with your CV and a brief cover letter outlining your relevant experience and what interests you about this role.

Please note that we can only consider applicants with full, unrestricted Australian work rights.
Agencies: Thank you for your interest in supporting us. At this stage we will be seeking to fill this role directly.

GN Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.  We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets. Read more about the announcement here

Skills Required

  • Qualified Audiologist or Audiometrist
  • Advanced skills in Microsoft Office programs
  • Industry and clinical experience
  • Strong presentation skills
  • Fluent in English

GN Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GN Group and has not been reviewed or approved by GN Group.

  • Fair & Transparent Compensation Pay is considered fair to good in many roles, with salaried positions often called out as strong relative to expectations.
  • Healthcare Strength Medical, dental, vision, life, and disability coverage are described as comprehensive with generous employer contributions in several regions.
  • Retirement Support Pension schemes, particularly in Denmark with partners like Velliv, are highlighted as competitive and integral to total rewards.

GN Group Insights

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The Company
HQ: Istanbul
6,649 Employees

What We Do

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with our unique expertise and the broadest portfolio of products and services in our history – bringing people closer to what is important to them. We market our solutions with the brands Jabra, ReSound, SteelSeries, Beltone, Interton, BlueParrott, Danavox, and FalCom in 100 countries. Founded in 1869, GN Group employs more than 7,500 people and is listed on Nasdaq Copenhagen (GN.CO). Visit our homepage GN.com and connect with us on LinkedIn, Facebook, and Twitter.

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