Jobs at GN Group

Provide Tier 1 technical support to customers by phone and email, troubleshoot product compatibility issues, document interactions, achieve high first-call resolution, and collect product quality data. The role requires strong customer service, technical communication, conflict resolution, relationship management, problem-solving, Microsoft Office proficiency, and fluency in Japanese and English.

Provides Tier 2 technical support for Jabra audio and video products, resolving escalated tickets, reproducing issues, isolating faults, and coordinating with Tier 3 teams. Maintains ticket ownership, updates knowledge resources, trains Tier 1 specialists, and supports customer escalations. Requires expertise in collaboration platforms, meeting-room technologies, headset configuration, and multiple operating systems. The role also involves presentations, solution training, stakeholder communication, and up to 20% travel.

Process supplier invoices and credit notes, perform PO and non-PO invoice verification and three-way matching, maintain vendor accounts, complete reconciliations, resolve discrepancies, prepare reports, support month-end activities, and identify AP process improvements while ensuring VAT, accounting, compliance, and internal control requirements are met.

Own the business side of GN Hearing’s Product Information Management system. Gather and prioritize requirements, manage the product backlog, write user stories, and align stakeholders on accurate product information and shared processes. Support eCommerce and digital platform development while balancing customer needs and commercial priorities.

The Technical Product Owner is responsible for prioritizing the product backlog, managing requirements for software applications, and leading Scrum ceremonies while engaging with cross-functional teams to deliver business objectives.

Leads the People & Culture agenda across France and Italy, advising local leaders on organizational design, talent, performance, employee relations, change management, and employment compliance. Manages employee lifecycle processes, works with unions and employee representatives, partners with global HR teams, improves HR systems and processes, and supports engagement, inclusion, leadership development, and employee experience initiatives.

Manages industrialization projects connecting product development with manufacturing. Responsibilities include ensuring DFX compliance, coordinating hardware and manufacturing activities, integrating automation and robotics, supporting first builds, optimizing production lines, and overseeing technology implementation across global sites. The role serves as a technical interface between R&D and manufacturing while supporting scalable, high-volume production and requires global collaboration and travel.

Manage financial planning, budgeting, forecasting, reporting, and performance management across Europe. Partner with regional and local finance leaders to analyze KPIs, track targets, provide business insights, assess business cases, and support strategic decisions. The role also improves enterprise performance management processes and collaborates with Global FP&A and regional leadership on cross-functional initiatives.

Lead complex R&D and product development projects from planning through delivery. Responsibilities include building cross-functional teams, managing project plans and budgets, tracking risks, dependencies and changes, resolving issues, escalating decisions, and improving R&D project execution. The role requires technical understanding of hardware, software, and system integration, along with strong stakeholder communication and English proficiency.

Leads the global HR strategy for Operations, Manufacturing, and Quality, partnering with senior leaders on workforce planning, talent, succession, organizational design, transformation, and change. Manages an international HR team of approximately 15 people, oversees global HR processes, supports Health & Safety, and uses people data to guide organizational decisions across regions.

Develop and execute holistic marketing strategies for a portfolio of hearing-care clients. Serve as the primary marketing contact, coordinate with internal shared-services teams, guide cross-functional partners, monitor budgets and campaign performance, report results, and recommend improvements. Build trusted client relationships through coaching, training, and collaboration. Marketing activities include digital campaigns, SEO, paid search, email, direct mail, traditional advertising, grassroots initiatives, and events. Travel up to 25% for practice visits, audits, training, and presentations.

Provides audiological and technical support for hearing aid fitting, product information, troubleshooting, and software or hardware issues. Documents customer interactions, escalates product discrepancies, supports product and software training, and collaborates with customer service, engineering, product management, research and development, quality, and sales teams. Maintains current knowledge of audiology, amplification, hearing aid products, and related software. The role is full-time, primarily home-office or open-environment based, with up to 10% travel.

Leads fulfillment and distribution operations, managing managers, supervisors, technicians, and production teams. Responsibilities include staffing, inventory accuracy, cost control, quality, compliance, turnaround time, employee engagement, continuous improvement, and operational strategy. The role supports reverse logistics, warehouse processes, transportation, vendor management, and regulated-environment compliance while partnering with the division director to meet business objectives.

Manages regional channel accounts and sales territories, develops customer relationships, identifies opportunities, supports products, and achieves sales targets and KPIs. Responsibilities include customer mapping, call planning, product demonstrations and support, competitive differentiation, business analytics, marketing coordination, CRM reporting, and administrative tasks. The role requires collaboration with sales leadership and customers to grow actively buying accounts.

Manage U.S. employee benefits programs, including health, welfare, retirement, leave, enrollment, compliance, audits, vendor relationships, budgets, and employee support. Partner with global compensation teams to analyze market data, administer salary structures, support annual compensation processes, and provide pay guidance. Collaborate with Legal, Finance, Payroll, P&C, Communications, and external vendors while supporting mergers, acquisitions, and benefits-related reporting.

Manage vendor accounts, process vendor payments, travel expenses, and employee reimbursements. Reconcile vendor cards and ledgers, identify discrepancies, maintain financial records, resolve vendor queries, and provide documentation for statutory audits.

Manage industrialization and mass-production readiness for new products across Tier 1 partner factories in Thailand. Coordinate R&D, Quality, Operations, engineering, and suppliers to stabilize processes, resolve production and quality issues, implement engineering changes, monitor manufacturing KPIs, and drive continuous improvement. The role is primarily onsite at partner factories and includes approximately 40% regional travel with occasional international travel.

Lead Jabra’s North American AV and Systems Integrator channel strategy, manage and develop the channel team, build executive partner relationships, own revenue and pipeline performance, and create scalable partner programs. The role requires collaboration with Sales, Marketing, Distribution, Alliances, Product, and Partner teams to accelerate growth across audio and video collaboration solutions.

The Manufacturing Automation Engineer will optimize and automate production lines across Tier 1 manufacturing partners in Southeast Asia. Responsibilities include identifying automation opportunities, analyzing production processes and KPIs, designing and implementing scalable automation solutions, improving test automation and MES integration, supporting production ramp-up, reducing costs, and documenting results. The role requires onsite factory collaboration and approximately 40% regional travel.

Train and coach APAC sellers and sales leaders through hands-on and virtual sessions, deploy sales playbooks, adapt global programs to regional needs, and collaborate on enablement content, tools, systems, and insights. The role partners with regional and global stakeholders, measures program impact, and improves sales capabilities, productivity, and performance across teams and channel partners.