Client Technical Support Senior

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Hiring Remotely in Heredia
Remote
Big Data • Marketing Tech • Analytics
The Role

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

In cooperation with local and remote Experian team members, actively works to provide ongoing data analysis, manage projects, and ensure that client orders are processed accurately and punctually per technical specifications. Provides technical support, troubleshooting and process execution.

  • Collaborating with internal groups to define process requirements for projects.
  • Interpreting project specifications and utilizing the most effective approach to produce the desired results accurately and efficiently.
  • Analyzing client data to validate accuracy and determine next steps.
  • Entering or altering program logic to start production process or equivalent actions dependent on computing environment used.
  • Providing technical support including testing, debugging, troubleshooting, and implementing necessary program changes, updates, or additions.
  • Monitoring accuracy and completeness of all assigned projects.
  • Communicate status with team members and end users within client expectations.

Qualifications

  • Minimum 2 years experience in a technical processing environment.
  • Technical Bachelor’s degree in progress or complete.
  • Basic programming skills and desire to develop skills within mainframe and open systems environments. SQL and Alteryx skills preferred.
  • Strong PC skills in MS Office
  • Strong attention to detail and organizational skills
  • Excellent problem solving and analytical skills
  • Ability to work independently
  • Ability to communicate fluently in English
  • Basic project management skills
  • Excellent multitasking capabilities

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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The Company
HQ: Costa Mesa, CA
16,292 Employees
Year Founded: 1980

What We Do

Experian unlocks the power of data to create opportunities for consumers, businesses and society.

During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.

We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.


About Experian:

Bringing data to life requires creativity, passion, flexibility and expertise.

We want you to share in our success. That's why we offer rewards that recognise great performance.

Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.

Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.

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