The Client Support Manager is responsible for managing the fulfillment of customer request via multiply delivery channels, retail banking centers, call center and online), and supporting retail and call center operations while maintaining operational efficiency to ensure compliance with audit and regulatory requirements. Other responsibilities include:
• Developing and implementing operating policies that ensure acceptable levels of customer service, safety to bank assets and compliance with regulations
• Serving as primary liaison between call center, retail banking centers, and corporate functions
• Enforcing bank internal control requirements and compliance issues
• Managing overall flow of operations for banking centers and call center to promote sales and service goal
• May require work on physical bank premises
Qualifications:
- Bachelor’s degree or equivalent educational/work experience
- 10 years of experience of banking operations experience with 3-5 years of management experience
Skills:
- Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math
and carry out written instructions - Travel to a variety of locations to perform work and/or attend meetings as required
- Work occasionally requires more than 40 hours per week to perform the essential functions of the position
- Lifting in an office setting may be required up to 30 lbs.
ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree or equivalent educational or work experience
- 10 years of banking operations experience
- 3-5 years of management experience
- Working knowledge of Microsoft Excel and Microsoft Word
- Basic keyboarding, calculator, simple math, and ability to follow written instructions
What We Do
Since 1875, American National Bank of Texas (ANBTX) has been a community bank deeply involved with local business owners, possessing a clear understanding of their challenges, goals, and financial needs. We strive to build lifelong relationships by listening first and then building an integrated product and services mix from our portfolio, including cash management, merchant services and loans and lines of credit. The result? Empowered business customers who are successfully positioned for growth and stability, and ready to capture new business opportunities in the fast-moving North Texas market. Our commitment begins with our Relationship Managers, who are dedicated to customer success. It’s fulfilling work -- so much so that ANBTX has been named a Dallas Morning News "Top 100 Places To Work" for seven years in a row. Member FDIC.
