Client Success Weekend Associate

What You’ll Do

• Manage incoming calls and initiate outbound calls to carriers and drivers to confirm arrivals and communicate important information.
• Become an expert in Arrive Logistics’ standard operating procedures, transportation management systems, and tools for shipment tracking.
• Oversee the daily load board, including data entry for load building, scheduling, tracking, and load closure to ensure smooth operations with a focus on accuracy and timeliness for customer accounts..
• Coordinate pickup and delivery appointments with shippers and consignees within your customer’s network.
• Provide effective communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, or obtaining tracking updates.
• Proactively communicate with customers about any delays in shipments.
• Understand the customer’s committed lanes and when to accept or reject loads tendered by the customer.
• Build knowledge of the industry and Arrive operations, pursuing continuous educational opportunities.
• Develop relationships with customer contacts through timely and professional communication.
• Collaborate with the Business Development (BD, Client Success (CS), and Carrier teams to resolve issues and deliver best-in-class service.
• Maximize profitability by evaluating appointment times, load flexibility, and other factors to secure the best rates.
• Prioritize exceptions and work with the Carrier team to provide timely updates to customers.
• Work proactively with management to identify and address potential aging concerns for customer shipments.

Qualifications

• Bachelor’s degree in a relevant field (preferred).
• Proven commitment and work ethic in a school or work setting.
• Ability to thrive in a fast-paced, high-pressure environment while multitasking.
• Strong communication and interpersonal skills, both verbal and written.
• Confident in taking verbal/written instructions and executing tasks independently.

The Perks of Working With Us

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get relocation assistance! If you are not local to the area, we offer relocation packages.