Client Success Manager

Job Description:

Client Success Manager

Bristol, Onsite

What This Role Is All About

As a Client Success Manager, you’ll be the primary point of contact for our clients, building strong, positive relationships and ensuring they have a consistently high-quality experience with Likewize.

Through regular, proactive engagement, you’ll develop a deep understanding of each account, enabling you to identify opportunities for growth and recommend meaningful improvements. You’ll use data and insights to monitor client usage, satisfaction, and engagement, spotting potential risks early and taking action to maintain long-term partnerships.

By proactively addressing challenges and delivering solutions, you’ll play a key role in driving client success, strengthening retention, and maximising the value our clients gain from our products and services.

Your Key Areas of Focus

• Act as the primary point of contact for clients, fostering strong, positive, and engaged relationships.

• Maintain regular, proactive communication with clients to ensure high levels of satisfaction and consistency in their experience with Likewize.

• Develop a deep understanding of each account, enabling you to confidently recommend upgrades and improvements.

• Monitor client usage, satisfaction, and engagement metrics to assess overall account.

• Identify potential risks, such as declining usage or dissatisfaction, and take early action to retain clients.

• Proactively address challenges and deliver solutions that enhance client outcomes and retention.

What We’re Looking For

• Strong communication and relationship-building skills, with the ability to engage stakeholders at all levels.

• Solid commercial awareness, including understanding of revenue drivers, upselling, and retention strategies.

• Ability to analyse data and interpret trends to inform decisions and recommendations.

• Good project management skills, with the ability to manage multiple accounts and priorities.

• Commercial understanding of SaaS, ideally with experience in the tech industry and the ability to adapt in a fast‑changing environment.

Get To Know Us

The world runs on connected devices.  At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.

We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.

To learn more about who we are, visit our website at www.likewize.com.

Where We Work

Our Bristol office is located less than two miles from the centre of the city, making it an easy and convenient commute. Parson Street train station is just a 25‑minute walk away, and for those who prefer to drive, there’s a large free on-site car park available.

Once you’re here, you’ll also find plenty of added perks. Our Bristol office benefits from a subsidised on-site gym, open 24/7, with state‑of‑the‑art equipment, fitness classes, and personal training sessions available.

The office itself is a fun and vibrant space, designed to encourage creativity and fresh ideas. It features spacious meeting rooms, fully equipped desks, and multiple breakout areas. During the summer months, the outdoor terrace offers a great place to relax, enjoy the view, or challenge your colleagues to a game of ping pong.

All of this makes our Bristol office a fun, accessible, and creative place to work.

Ensure Fairness & Embrace Differences

Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodation during the application or interview process, please let us know — we’re here to help.