The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.
Who you areMetropolis is seeking a Customer Success Manager for AeroParker, a Metropolis Technologies company, to act as the primary strategic partner for a portfolio of clients across Europe. In this role, you will own the client relationship throughout the entire lifecycle—from initial acquisition and technical implementation to the long-term operational phase. Working within an experienced team of CSMs, you will act as a consultant to help airports, cities, and ports maximize their revenue and platform utilization while delivering a world-class user experience.
What you'll do- Engage deeply with clients to understand their business goals and advise how AeroParker’s features can meet their needs
- Lead the project management for the delivery and integration of AeroParker for clients, ensuring high-quality, timely deployments
- Act as a "Voice of the Customer" internally, advocating for client needs and helping shape future product enhancements
- Identify development opportunities to enhance the customer experience and ensure technical improvements are properly specified and delivered
- Maintain rigorous oversight of contract deadlines, invoicing, and platform performance
- Maintain an expert-level understanding of the AeroParker platform and stay ahead of e-commerce and parking industry trends
- 3+ years of relevant SaaS experience as an Account Management, Customer Success, or similar experience
- Hands-on experience supporting e-commerce platforms, including working knowledge of HTML, CSS, Data Analysis, and API integrations
- Strong expertise in managing complex technical projects and integrations
- Confidence in leading client calls, delivering presentations, and navigating stakeholders at all levels
- Ability to prioritize multiple clients and complex workstreams without losing sight of the details
- Creative, calm approach to resolving complex client issues
- Meticulous mindset when setting up platform functionality or specifying product changes
- Proactive interest in emerging AI technologies and a desire to explore how they can enhance productivity, data analysis, or the customer experience
- Proficiency with Salesforce, Jira, or similar CRM/CMS
2-3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least 2-3 days per week, fostering organic interactions that spark creativity and connection.
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is £35,000 - £40,000 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-WT1 #LI-hybrid
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
Skills Required
- 3+ years of relevant SaaS experience in Account Management, Customer Success, or similar role
- Hands-on experience supporting e-commerce platforms
- Strong expertise in managing complex technical projects and integrations
- Ability to prioritize multiple clients and complex workstreams
What the Team is Saying
Metropolis Technologies Compensation & Benefits Highlights
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Healthcare Strength — Company and job‑listing materials highlight subsidized medical coverage for full‑time and hourly staff, with comprehensive options like dental, vision, mental‑health support, and wellness programs. Some profiles even describe fully paid medical for employees and dependents, underscoring strong baseline health support.
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Leave & Time Off Breadth — Public materials emphasize flexible and generous PTO, including unlimited PTO for many salaried roles and generous accruals for hourly staff. Observed holidays are included, with premium pay when worked, adding meaningful time‑off and pay protections.
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Retirement Support — Materials consistently reference a 401(k) plan with company matching. This indicates tangible employer participation in employees’ retirement savings.
Metropolis Technologies Insights
What We Do
Metropolis Technologies, Inc. is an artificial intelligence company whose computer vision platform enables checkout-free payment experiences for the real world. Its proprietary AI-driven technology reaches more than 50 million customers while reducing costs, increasing transparency and capturing additional revenue for real estate partners. Following its take-private acquisition of SP+, Metropolis is now the largest parking network in North America with more than 4,000 locations. To learn more about Metropolis, please visit www.metropolis.io.
Why Work With Us
We’re not your typical technology company. We’re world-class software and hardware engineers, we’re neighborhood urbanists and operators, we’re caring customer support specialists, we’re nerdy data scientists and machine learning engineers, we’re designers and architects… and many things in-between and beyond.
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Metropolis Technologies Offices
OnSite Workspace
Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week.
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