Client Success Manager

About York

At York, we are bold, fast, and relentlessly focused on what matters: our clients.

While others get lost in the bureaucracy and outdated thinking, we cut through the noise. We challenge the status quo, move with urgency, and make decisions that serve our clients, not just our bottom line. We take full ownership, work together to solve complicated problems, and execute - no excuses, no shortcuts.

This is not the place for complacency. Our team thrives in a high-performance, no-BS environment - we are a group of high performers who think critically, move fast, and follow through. The success of our business depends on the willingness of our team to ditch antiquated ways of operating and adapt new methods for achieving excellent results.

This is who we work. This is how we win.

Position Summary
The Client Success Manager ensures successful outcomes for tenants and clients in their construction dealings with York Realty Inc. Acting as the primary liaison between York Realty Inc., its tenants, York Construction Inc., and other general contractors, this role oversees construction and development processes to deliver high-quality projects on time and within budget.

Key Responsibilities

Owners Representative

• Oversee general contractors completing landlord work in both new build and tenant improvement scenarios.
• Champion projects and guide project teams through the Project Lifecycle
• Maintain consistent communication with the project team including tenants, internal & external stakeholders, contractors, etc.
• Other duties as assigned 

Project Management

• Initiating
  • Review and interpret tenant lease agreements to understand landlord obligations.
  • Identify and manage project risks in collaboration with stakeholders.
• Planning
  • Lead the develop the Project Plan that defines scope, budget, and schedule in coordination with internal and external teams
• Monitor & Controlling
  • Ensure tenant, client, and corporate quality standards are upheld throughout the project.
  • Manage tenant relationship throughout by understanding their goals and representing their best interests
  • Participate in project meetings and contribute to decision-making
  • Own and manage the project budget, leading the Change Management process (CCN, CO) to track and escalate additional costs.
  • Monitor and control the project schedule, ensuring milestones are met while minimizing delays and cost overruns.
  • Maintain project status reporting and present updates to management and senior leadership.
• Closing
  • Work with project teams and stakeholders to ensure budget and scope closeout.
  • Document Planned vs. Actual project outcomes for lessons learned and continuous improvement initiatives.

What you bring to York

• 1-2 years’ experience with Project Management in the construction or real estate sectors
• Proven ability to forge, grow and maintain positive relationships with multiple groups
• Sense of urgency and able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment
• Strong attention to detail and work accuracy
• Developed interpersonal, communication, and organizational skills
• Ability to work collaboratively with a positive attitude

Core Competencies

• Problem Solving
• Risk Management
• Financial Management
• Schedule Management
• Communication
• Construction Knowledge
• Relationship Management