About Inhabit
Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.
About ResMan
ResMan is a provider of cloud-based software services to the multifamily housing industry. One in three Americans rent their homes and ResMan makes software that makes that possible. ResMan is dedicated to delivering exceptional service experience for owners, managers, and residents of multifamily real estate.
Our belief and commitment are built on 3 ResMan core values:
- Own What You Do - You commit to individual accountability and fulfilling our vision
- Believe in the Impossible - We believe everything is possible through creative thinking and exceptional effort
- Win Together – We consistently deliver outstanding results through collaborative, supportive, trusted relationships
Job Description
The Client Success Manager I builds and maintains strong client relationships to ensure customers achieve value, satisfaction, and ongoing success with the company’s products or services. They guide clients through onboarding, monitor adoption and usage, and proactively address risks while identifying opportunities for growth and expansion. Through consistent engagement and strategic support, they help drive retention, loyalty, and long term client success.
What You'll Do
- Manage a portfolio of clients, serving as the primary point of contact and trusted advisor
- Guide clients through onboarding and adoption to ensure successful implementation and product utilization
- Monitor client health, usage trends, and key performance indicators to identify risks and opportunities
- Proactively engage clients to address concerns, resolve issues, and improve overall satisfaction
- Develop and execute client success plans aligned with client goals and business objectives
- Identify and support opportunities for account growth, renewals, and expansion
- Collaborate with cross functional teams (e.g., Sales, Support, Product, Operations) to ensure a seamless client experience
- Track and report on client performance, retention, and engagement metrics
- Manage escalations and ensure timely resolution of complex client issues
- Provide feedback to internal teams to support product improvements and enhance the client experience
Experience and Education Requirements
- Bachelor’s degree or equivalent experience
- 3+ years of proven experience in client success, account management, or customer-facing roles
- 1 year of experience in the multifamily industry preferred.
- Strong relationship building and communication skills
- Ability to manage multiple client accounts and priorities effectively
- Analytical mindset with the ability to interpret data and drive insights
- Problem solving skills with a proactive, solutions oriented approach
- Experience working cross functionally in a fast paced environment
- Familiarity with CRM systems and customer success tools preferred
- Strong organizational skills and attention to detail
- Proven ability in the following client success areas:
- Customer Engagement and Communication
- Customer Health and Risk Management
- Escalation and Issue Resolution
- Internal Coordination and Advocacy
- Documentation and CRM Management
- Account Review and Call Preparation
- Customer Communication and Expectation Setting
- Reporting and Metrics Management
Type
-
Full-Time, Salary Exempt (not overtime eligible)
Location
-
Plano, TX office
-
We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
#Inhabithires
#LI-JJ1
Skills Required
- Bachelor's degree or equivalent experience
- At least 1 year of experience in client success, account management, or customer-facing roles
- Strong relationship-building and communication skills
- Ability to manage multiple client accounts and priorities effectively
- Analytical mindset with ability to interpret data and drive insights
- Problem-solving skills with a proactive, solutions-oriented approach
- Experience working cross-functionally in a fast-paced environment
- Familiarity with CRM systems and customer success tools
- Strong organizational skills and attention to detail
- Customer engagement and communication experience
- Customer health and risk management experience
- Escalation and issue resolution experience
- Internal coordination and customer advocacy experience
- Documentation and CRM management experience
- Account review and call preparation experience
- Customer communication and expectation-setting experience
- Reporting and metrics management experience
Inhabit IQ Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inhabit IQ and has not been reviewed or approved by Inhabit IQ.
-
Leave & Time Off Breadth — Flexible PTO, paid company holidays, and paid volunteer time are explicitly offered. Feedback suggests flexibility around time away is experienced as a strong point.
-
Parental & Family Support — Feedback suggests parental and bonding leave have been expanded recently, indicating family-supportive policies. These updates align with broader impressions of supportive time-away practices.
-
Wellbeing & Lifestyle Benefits — Employee Assistance Program, wellness resources, discounts via Working Advantage, and company swag are included. Access to these perks complements the core coverage and day-to-day experience.
Inhabit IQ Insights
What We Do
Inhabit IQ is a software company that provides a tech-forward ecosystem of products and best-in-class solutions for the residential, vacation, and commercial property management industries.
