Jobs at Inhabit IQ

Own the end-to-end success of assigned SaaS client accounts using a learning management system. Responsibilities include onboarding, implementation, training, adoption, engagement, retention, renewals, upsells, billing coordination, risk identification, usage analysis, and issue resolution. The role serves as a trusted advisor, collaborates with Sales, Product, and Support, supports client evaluations and integrations, and contributes to internal initiatives and special projects.

Direct product direction for insurance technology platforms, translating business, operational, compliance, and user needs into prioritized product plans. Manage backlogs, requirements, delivery decisions, stakeholder alignment, releases, adoption, and post-launch performance. Partner with engineering, architecture, data, QA, UX, operations, support, marketing, and sales. Define APIs, integrations, embedded insurance experiences, and shared platform capabilities while applying AI to product delivery and client experiences.

Manages a portfolio of clients as a trusted advisor, guiding onboarding, adoption, and product utilization. Monitors client health, usage, risks, and performance metrics; resolves concerns and escalations; develops success plans; and supports renewals and account expansion. Collaborates with Sales, Support, Product, and Operations to improve client outcomes, retention, and satisfaction while documenting activity and providing product feedback.

Leads integrated marketing strategy for Inhabit's Residential and Vacation Rental divisions, including brand architecture, positioning, demand generation, lifecycle marketing, performance measurement, budgets, and product go-to-market execution. Manages multidisciplinary marketing teams and partners with Product, Sales, Revenue Operations, Customer Success, Operations, and executive leadership. Also advances AI-driven marketing strategy, thought leadership, personalization, automation, analytics, and operational efficiency.

Lead software architecture across complex systems, refactoring, scalability, security, distributed systems, and technical roadmaps. Develop applications, APIs, integrations, internal tools, and developer tooling using C# and .NET. Improve CI/CD, cloud infrastructure, observability, documentation, AI-assisted workflows, and engineering standards. Resolve critical incidents, support secure containerized environments, mentor engineers, and collaborate with technical and executive stakeholders on architecture reviews and cross-team implementation planning.

Own and prioritize the product backlog, translate customer and business needs into user stories and acceptance criteria, and collaborate with engineering through agile delivery. The role validates completed work, resolves ambiguity, communicates risks and delivery status, and partners with support, training, sales, marketing, and subject matter experts on releases and customer readiness. It also supports product quality, usability, efficiency, and AI-enabled product improvements for affordable housing software.

Lead cross-functional strategic initiatives for clients, managing scope, timelines, resources, risks, and performance. Build client relationships, align stakeholders, analyze marketing data, and drive measurable outcomes and continuous improvement.

Manage setup, optimization, and reporting for ~30-45 vacation rental PPC accounts (Google and Microsoft Ads). Provide budget recommendations, analyze data (GA4), produce monthly reports, communicate with clients, and collaborate on multi-channel marketing strategies to maximize conversions and ROI.

Design and develop onboarding and product training for instructor-led, virtual, eLearning, and blended formats. Partner with SMEs to create storyboards, facilitator guides, job aids, assessments, and train-the-trainer programs. Maintain templates and course materials, measure learning effectiveness, and iterate based on learner feedback and business needs.