Client Success Manager (English & French)

Are you passionate about building strong client relationships and helping customers succeed? As a Client Success Manager at FE fundinfo, you will play a vital role in guiding our customers from initial engagement to becoming satisfied, long-term users of our products.

This role offers the chance to work closely with a diverse range of clients, ensuring they achieve their business goals and benefit from our comprehensive product suite. You will have the opportunity to proactively identify client needs, provide tailored solutions, and collaborate with internal teams to deliver exceptional service. This position is perfect for those looking to develop their expertise in client success within a dynamic and innovative environment.

Your key responsibilities as a Client Success Manager will include:

• Accompanying customers as they transition from sales prospects to active users of our products.
• Building and maintaining long-term client relationships, focusing on loyalty and trust.
• Proactively identifying and addressing potential issues to support client success with our products.
• Staying informed about our products and clients’ business needs to provide relevant recommendations.
• Monitoring client usage to ensure consistent value is gained from our products and services.
• Collaborating with internal teams to align client needs with product development strategies.
  

You will need the following experience and skills to join us as a Client Success Manager:

• You must have solid client-facing experience, ideally within the financial industry.
• You will possess excellent presentation and communication skills.
• You should have the ability to influence, negotiate, and persuade effectively.
• You must have strong relationship-building skills.
• You need to be fluent in French and English (C1 level).
  

FE fundinfo is a leading investment management technology and data company connecting asset managers to distributors in the UK, Europe, and Asia Pacific. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.

At FE fundinfo, we foster a supportive and collaborative work environment that encourages learning and growth. Our team values flexibility and inclusivity, offering hybrid work options and opportunities for personal and professional development. Join a culture that celebrates teamwork, innovation, and continuous improvement.

Benefits:

• Get complimentary healthcare for employees, with the option to include family members. 
• Secure your future with our pension plan. 
• Enjoy lunch vouchers valued at 10.80 Euros. 
• Holiday purchase option – buy up to 5 extra days off per year. 
• Advance your career with sponsored learning and development, including formal qualifications. 
• Engage in office social events to connect with colleagues. 
• Work in a brand new office facility with subsidized car parking. 

Apply now and we'll aim to get back to you with feedback within 5 working days.