Client Success Manager - EMEA

Posted 3 Days Ago
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London, Greater London, England, GBR
Hybrid
Junior
Marketing Tech
The Role
Manage institutional client relationships for Guidepoint’s Insights transcript library. Develop tailored engagement plans, conduct outreach and product demonstrations, support renewals, identify upsell opportunities, convert trials, and gather client feedback to inform product, marketing, and sales strategies.
Summary Generated by Built In

Overview:

Guidepoint Insights is an events-based primary research platform that helps our clients leverage the Guidepoint expert network and deepen their understanding of the most pressing topics affecting public and private companies across the globe. We host timely, high-quality moderated events daily to help clients navigate complex topics, reduce research times, bring focus to what matters, and make better business decisions.  

Play a vital role in Guidepoint’s success. 

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.  

This is a hybrid role located in London. 

What You'll Do: 

  • Serve as the primary advocate for the Insights product with institutional clients and foster three-dimensional relationships with key stakeholders
  • Develop personalized engagement plans for each client depending on investment strategy, companies of interest and sector coverage to effectively market Insights content
  • Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
  • Collaborate with sales team to ensure timely renewals, drive upsell opportunities and increase trial conversion
  • Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts 

What You Have: 

  • Bachelors or masters degree from an accredited University  
  • 2+ years of professional work experience, with a focus on B2B product sales for institutional investors such as Mutual Funds, Hedge Funds, Private Equity, Venture Capital
  • Understanding of the institutional investment industry and ability to engage with senior business leaders with innovative content and ideas
  • Excellent communication skills, with the ability to distill complex issues into clear and concise messages
  • Intellectual curiosity, adaptability, and a team-first collaborative approach
  • Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results  

What We Offer:

  • Competitive salary, bonus and benefits
  • Excellent medical coverage through BUPA
  • Excellent professional development opportunities
  • Supportive culture that celebrates and rewards success
  • Monthly Happy Hour, Social Events, Summer Fridays
  • Year-round company sponsored sports and team building events
  • Informal work environment
  • Employee Assistance Programs
  • Volunteer days

About Guidepoint: 

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

#LI-HYBRID

 

Skills Required

  • Bachelor’s or master’s degree from an accredited university
  • 2+ years of professional work experience focused on B2B product sales
  • Experience working with institutional investors, such as mutual funds, hedge funds, private equity, or venture capital firms
  • Understanding of the institutional investment industry
  • Ability to engage with senior business leaders using innovative content and ideas
  • Excellent communication skills and ability to distill complex issues into clear, concise messages
  • Intellectual curiosity, adaptability, and a collaborative team-first approach
  • Ability to work independently and collaboratively while delivering results

Guidepoint Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Guidepoint and has not been reviewed or approved by Guidepoint.

  • Leave & Time Off Breadth Paid time off and sick days are considered competitive for early‑career roles, with separate allocations for PTO and sick time. This breadth supports baseline work-life needs beyond just holidays.
  • Retirement Support A 401(k) plan with company matching is highlighted and aligned with mid‑market expectations. Employer verification of the match underscores a tangible long‑term benefit.
  • Wellbeing & Lifestyle Benefits A casual hybrid work environment, wellness activities, team events, commuter support, and office perks are emphasized. These culture‑oriented offerings add non‑cash value to the overall package.

Guidepoint Insights

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The Company
HQ: New York, NY
2,882 Employees
Year Founded: 2003

What We Do

Guidepoint connects clients with vetted subject matter experts—Advisors—from our global professional network. Our clients leverage the insights and perspectives shared by our Advisors to stay informed and make better business decisions. Our multinational client list includes nine of the top 10 global consulting firms, hundreds of hedge funds (including five of the largest firms), and many of the largest private equity firms and Fortune-ranked companies. Guidepoint’s fourteen offices on three continents provide 24/7, quick and agile service.

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