Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionJob description
- Support the Strategic Account Management Team after they have secured or initiated a business opportunity by assisting in drafting and coordinating agreements, proposals, and related documentation based on qualified sales discussions.
- Assist in developing and maintaining sales enablement materials, including guides, templates, and best practices, to support internal consistency.
- Manage administrative tasks and maintain accurate records of proposals, internal policy document, client access management and documentation to ensure compliance with internal processes and audit requirements.
- Prepare proposals as needed and work closely with Account Managers to understand data requirements, timelines, and client needs.
- Follow up on client consents and ensure all required documentation is completed accurately and on time.
- Coordinate and support existing client system upgrades and enhancements by working with internal teams to track progress, manage timelines, and communicate key updates to clients.
- Work closely with finance and internal stakeholders to resolve billing or payment-related issues.
- Prepare and deliver accurate sales performance reports and business review to Leadership Team.
- Maintain and validate data integrity in Salesforce, including regular updates to ensure the Best Practice Score is maintained.
- Provide support to Sales Support teams in conducting Client Due Diligence (CDD) and assisting with client onboarding processes when needed.
- Diploma or Bachelor of Degree in Business Studies/Administration/Management, Finance, Marketing or related field.
- 1 or more years of experience in client success, sales support, account support, or a similar client -facing coordination role.
- Familiarity with banking and finance industry or fintech industry will be an advantage.
- Experience balancing a book of business and Experience balancing a book of business and follow up with internal teams.
- Experience documenting customer pain points, workflows, and requests mindset with accuracy in documentation and reporting.
- Clear Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product for internal coordination.
- Prepare slides and presentation materials when necessary.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- Diploma or Bachelor degree in Business Studies, Administration, Management, Finance, Marketing, or related field
- 1+ years experience in client success, sales support, account support, or similar client-facing coordination role
- Familiarity with banking, finance, or fintech industry
- Experience balancing a book of business and following up with internal teams
- Experience documenting customer pain points, workflows, and requests with accurate documentation and reporting
- Experience conducting quarterly business reviews and reporting customer adoption and progress
- Ability to prepare slides and presentation materials
- Experience maintaining and validating data integrity in Salesforce
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
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