Client Success Enablement Manager
DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations in Minneapolis and Belfast. For more information, visit DailyPay's Press Center.
The Role:
DailyPay is seeking a Client Success Enablement Manager to join our growing team. Our Client Success organization is dedicated to building and growing the relationship with our clients, which span a number of industries and sizes. The Client Success Enablement Manager is a critical role designed to enhance the effectiveness and efficiency of our Client Success team. By developing and implementing comprehensive enablement and training programs, this position ensures that our team is well-equipped to support our diverse customer base, drive customer satisfaction, and contribute to the overall success of the company. This person will work cross-functionally with sales enablement, revenue operations, product and the marketing team to drive awareness and develop content to support the team in hitting business goals.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
- Training & Development: Design and deliver training programs that enhance the skills and knowledge of the Client Success team, focusing on product expertise, customer engagement strategies, and success plays
- Content Creation: Develop a wide range of enablement materials, including training guides, case studies, and product documentation, to support the Client Success team's daily activities and growth drivers. Own and maintain content in enablement content platforms to ensure accessibility as well as measure effectiveness of materials created
- Tools & Resources: Identify, implement, and manage tools and resources that increase team productivity and enhance customer engagement. This includes CRM platforms, communication tools, and customer success management software
- Performance Metrics: Establish and monitor key performance indicators for the Client Success team, ensuring alignment with the company's strategic goals. Provide regular reports and insights to leadership on team performance and areas for improvement
- Cross-Functional Collaboration: Work closely with Sales Enablement, Marketing, Product, Market Insights and other departments to ensure a cohesive approach to customer success and to gather insights that inform enablement strategies
- Continuous Improvement: Establish enablement programs and processes that can be easily implemented and communicated across the broader organization as well as regularly assessing and refining them based on feedback from the Client Success team and performance data
What You Bring to The Team:
- 3+ years demonstrated experience in Client Success or Sales Enablement, with a strong preference for candidates who have experience in client-facing roles
- Deep understanding of client success principles, methodologies, and tools
- Outstanding communication and presentation skills, capable of educating and engaging various audiences
- Proficiency in content creation and training material development
- Analytical abilities with a knack for monitoring, interpreting, and leveraging performance metrics and feedback
- Excellent organizational and project management skills
- Bachelor's degree in Business, Education, Communication, or a related field or equivalent experience.
What We Offer:
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.
New York City
$93,000—$126,000 USD
Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)
$86,000—$116,000 USD
Remote, Standard
$82,000—$110,000 USD
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
