We are the Canadian Division of Stewart Title Guaranty Company, a leading provider of residential and commercial title insurance. As one of the largest title insurers in the world, Stewart Title specializes in providing our clients with exceptional service, deep expertise and innovative solutions to help close their real estate transactions with peace of mind.
Job Summary
This role is ideal for an organized, client-focused professional who is comfortable with technology and enjoys helping clients get set up, supported, and confident using new tools.
This is a hybrid role, with 1–2 days per week expected in person at 200 Bay Street in Toronto
Job Responsibilities
Client Onboarding and Product Implementation
- Coordinate client onboarding for Stewart strategic and partner products
- Support account setup, user access, documentation, platform activation, and internal handoffs.
- Manage onboarding checklists, milestones
Product Adoption and Client Engagement
- Follow up after onboarding to encourage product use, identify friction points, and determine support needs.
- Track activation status, adoption progress, engagement activity, and follow-up outcomes.
- Gather client feedback and share insights to improve onboarding, training and adoption strategies.
Inbound Lead Management and Sales Support.
- Manage inbound leads from campaigns, webinars, website inquiries, education programs and Business Development referrals.
- Qualify leads assess client needs, and coordinate demos, discovery meetings, and follow-up activities.
- Track lead source, ownership, status, next steps, and conversion activity in CRM or designated tools
- Other duties as required or assigned
Qualifications
- Experience in client success, sales support, onboarding, customer service, business development support, or a related role
- Strong organization, communication, follow-up, and attention to detail.
- Comfort working with technology platforms, CRM tools, digital applications, and client-facing systems
- A client-first mindset with the ability to provide timely, solutions-oriented support.
- Ability to collaborate across departments and coordinate with internal teams and external partners.
- Experience in real estate, legal services, title insurance, financial services, SaaS onboarding, product adoption, or CASL compliance would be an asset.
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities and meet deadlines
- Proficiency in Microsoft Office Suite
Salary Range - $65,000 to $75,000 annually
Please note that salaries are dependent on various matrix including experience, education, skills etc.
- We currently use AI in our recruitment process.
Stewart Title is committed to accommodating persons with disabilities. If you require accommodation during any aspect of the application process, please let us know. We can be reached by:
Email ([email protected])
Telephone: 416.307.3300 (please ask to speak to a Human Resources representative)
Mail: 200 Bay Street, North Tower, Suite 2600, Toronto, ON M5J 2J2
Fax: 416.981.7214
Privacy
Your privacy is important to us. We consider and define Personal Information as any data relating to an individual, whether it relates to his or her private, professional or public life. It can be anything from a name, a photo, an email address, bank details or posts on social media. We only collect, store, use and disclose Personal Information from prospective and current employees for legitimate employment, legal, and business purposes. You can learn more about how we handle and process your personal information in relation to our recruitment process by making a request to our Human Resources department.
Skills Required
- Experience in client success, sales support, onboarding, customer service, business development support, or a related role
- Strong organization, communication, follow-up, and attention to detail
- Comfort working with technology platforms, CRM tools, digital applications, and client-facing systems
- Client-first mindset with the ability to provide timely, solutions-oriented support
- Ability to collaborate across departments and coordinate with internal teams and external partners
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities and meet deadlines
- Proficiency in Microsoft Office Suite
- Experience in real estate, legal services, title insurance, financial services, SaaS onboarding, product adoption, or CASL compliance
Stewart Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stewart Title and has not been reviewed or approved by Stewart Title.
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Retirement Support — A 401(k) with company match and an employee stock purchase plan are consistently emphasized, with company materials reaffirming these programs. Feedback suggests retirement features are a reliable anchor within the total rewards package.
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Leave & Time Off Breadth — Paid time off, holidays, volunteer time off, and paid parental leave are part of the standard package and have seen recent enhancements. Feedback suggests these leave options contribute meaningfully to overall benefits value.
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Strong & Reliable Incentives — Bonus plans and commissions are meaningful parts of total pay in certain roles, particularly in sales or bonus‑eligible positions. Feedback suggests variable pay can materially enhance overall earnings where applicable.
Stewart Title Insights
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What We Do
Stewart is on a journey to become the premier title services company. We offer personalized service, industry expertise and customized solutions for virtually any type of real estate transaction and are a leading global real estate services provider. At our core, we help make property ownership around the world possible. In doing that, we take every step to foster meaningful relationships through our ingenuity and efforts and are dedicated to going above and beyond to provide the best experience for employees and customers alike. To do so, we know we must sustainably serve our employees, shareholders, customers and our communities at large. That’s why we are committed to creating an inclusive workplace that fosters a deep sense of pride, passion, respect and belonging, while lessening our impact on the environment and providing transparency around the way we do business. Stewart. Redefined and moving ahead. Learn more at stewart.com, subscribe to blog.stewart.com or follow us on Twitter @stewarttitleco.
