Client Success Associate

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

Target total compensation ranges from $71,000 - $118,000, including a fixed annual salary of $63,500 - $95,000, a target commission of $2,500 to $14,000, an employee equity plan grant, and world-class benefits.

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

About the role: 

• Be the trusted partner who helps Rokt’s clients win. In this role, you’ll own post-sale relationships with some of the world’s leading ecommerce companies — managing their campaigns, analyzing performance data, and finding new ways to drive value through Rokt’s AI-powered platform. Instead of sitting on the sidelines, you’ll be in the room shaping strategy, spotting growth opportunities, and turning data into recommendations that directly impact client outcomes. If you’re someone who thrives on building relationships, solving problems with data, and working at the intersection of technology and business, this role puts you at the center of how Rokt deepens and expands its partnerships. To get you started, you will go through a highly curated onboarding program to understand how Rokt’s products and business operates, to give you the context to deliver real results for your clients from day one.)

The Client Success team is responsible for:

• Driving client outcomes (e.g., managing account performance, optimizing campaigns, and ensuring partners consistently hit their goals through Rokt's AI platform)
• Turning data into strategy (e.g., using analytics to uncover what's working, surfacing new opportunities, and translating insights into actionable recommendations)
• Being the client's voice internally (e.g., working with product, engineering, and marketing to make sure what clients need actually shapes what we build)

Requirements

• Own Client Relationships: Serve as the primary point of contact for a portfolio of Rokt’s clients. Build deep, positive relationships and become a trusted partner who understands each client’s goals and challenges.
• Drive Client Growth: Develop and execute strategic plans for each account to increase engagement and revenue. Identify upsell or cross-sell opportunities and present solutions that help clients achieve even greater success.
• Leverage AI & Data: Use AI-powered tools and analytics to gain actionable insights on client behavior and campaign performance. Continuously optimize campaigns and recommendations based on data, ensuring clients get the best results.
• Champion the Client Internally: Collaborate with product, engineering, and marketing teams to advocate for your clients’ needs. Make sure client feedback leads to improvements in our products and offerings.
• Deliver Impactful Results: Track key success metrics (ROI, conversion, growth rates) for your clients. Regularly report on outcomes and proactively address issues, keeping clients happy and confident in Rokt’s value.

• Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities. 
• Strategic Problem Solver: You approach client challenges with first-principles thinking and creativity. You enjoy using data and insights to craft tailored solutions that drive results.
• Adaptable & Tech-Savvy: You’re excited to use AI and the latest tools to enhance customer experiences. You quickly learn new technologies and apply them to improve outcomes for clients.
• Proactive & Accountable: You take initiative to identify what needs to be done for your clients without waiting to be asked. You own your accounts and projects, always delivering on your promises.
• Collaborative Communicator: You excel at working cross-functionally and can rally teams around client goals. You communicate clearly, translating complex data or tech talk into actionable advice for any audience.

Benefits

• Work with Leading Brands: You’ll manage relationships with some of the world’s top ecommerce companies. Every client is a chance to understand a different business, sharpen your commercial instincts, and see the direct impact of your work on their growth.
• Innovate with AI: Use Rokt’s AI-powered tools and analytics to uncover insights, optimize performance, and deliver results that clients can’t get anywhere else. You’ll be at the forefront of how AI is transforming ecommerce.
• Develop Real Commercial Skills: From data analysis to strategic account planning to executive-level conversations, you’ll build the skill set of a well-rounded commercial leader — fast.
• Empowered Culture: Join a team of owners in a culture that encourages you to act boldly and learn from every experiment. You’ll have autonomy to innovate, support when needed, and recognition when you deliver results.
• Great Environment & Benefits: Work with smart, down-to-earth colleagues in a vibrant, inclusive workplace. Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being.

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London
• We believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week).

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.

Note: The first stage of the recruitment process for this role is to complete a 20-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email. Successful candidates will be contacted to discuss next steps.