Client Solutions Consulting Sr Director

The Sr. Director, Client Solutions is responsible for leading the end-to-end client solutioning lifecycle, from initial documentation through pricing handoff, SOW development, implementation, and ongoing performance management.
This role serves as a strategic partner across the business ensuring seamless delivery of client solutions that meet business objectives and exceed expectations. The Sr. Director will also oversee dealer interactions that enable forward and reverse logistics as well as an industry connection. This Leader will drive cross-functional collaboration, and client satisfaction through structured planning, execution, and continuous improvement.
Primary Responsibilities:

• Set and manage internal SLAs.
• Translate client needs into actionable solution documentation.
• Collaborate to ensure accurate and timely handoff of solution materials.
• Validate feasibility and alignment of proposed solutions with operational capabilities.

Statement of Work (SOW) Development

• Lead the creation of comprehensive SOWs that reflect realistic deliverables, timelines, and success metrics.
• Partner cross-functionally to ensure SOWs are aligned with client expectations and internal capacity.

Implementation Leadership

• Develop and manage implementation plans including milestones, resources, and deployment schedules.
• Oversee delivery and deployment of client solutions, ensuring adherence to scope, timeline and quality standards.
• Facilitate cross-functional coordination across departments.

Client Performance Management

• Serve as the primary point of contact for client performance reviews and strategic check-ins.
• Monitor solution outcomes and operational KPIs to ensure sustained client satisfaction.
• Support departments in resolving escalations and identifying growth opportunities.
• Oversee client account administration activities, including billing and invoice validation to ensure timely and error-free financial transactions.
• Partner with cross-functional teams to manage client purchase orders, including renewals and amendments to support seamless service delivery and contract lifecycle management.

Industry Engagement

• Represent EVBS in forums, conferences, and working groups, building relationships that reflect the organization's values and strategic vision.
• Build relationships with external partners and regulatory bodies.
• Monitor trends and best practices to inform internal strategy.

Dealer Forward and reverse logistics

• Support dealer communications and scheduling of forward and reverse logistics.
• Maintain and support dealer facing logistics relationships.

Minimum Qualifications:

• Bachelor's degree in a related discipline and 12 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 10 years' experience; a Ph.D. and 7 years' experience in a related field; or 16 years' experience in a related field.
• 7+ years' experience in management or leadership role.
• Requires strong knowledge of Microsoft Office Suite and project management tools.

Preferred Qualifications:

• Degree in related discipline strongly desired; Business, Engineering, or related field.
• Experience in client solutioning, implementation, or performance management in the automotive industry or technology sector desired.
• Excellent interpersonal, presentation, negotiation and communication skills desired, as well as proven leadership and communication skills to work collaboratively and effectively with teams throughout organization.
• Excels in working across teams and in matrixed organizations.
• Driver and outcome orientation.

USD 175,300.00 - 292,100.00
Compensation:
Compensation includes a base salary of $175,300.00 - $292,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.