Client Site Visit and Engagement Experience Manager

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:
We are seeking a happy, positive, creative, highly organized, and detail-oriented Client Site Visit and Engagement Experience Manager to coordinate Call Center Site Visit experiences for our clients and other site engagement experiences as well. They will manage all aspects of client site visit logistics for our current and prospective clients. The ideal candidate will have a strong background in contact centers, event logistics, transportation coordination, and project management. This role requires excellent communication skills, adaptability, the ability to work in a fast-paced environment, and a commitment to providing exceptional service. The person in this role will also have excellent English communication skills and be comfortable presenting to executives and having casual conversations with them.
Principle Accountabilities

• Coordination of Site Visits: Organize and oversee site visits for clients, ensuring all logistics are planned and executed effectively.

• Client Hosting: Serve as the primary point of contact for clients during site visits, providing a welcoming and informative experience.

• Transportation Management: Coordinate transportation arrangements for clients, including scheduling and logistics for pick-up and drop-off services.

• Catering Arrangements: Manage catering orders for site visits, including menu selection, dietary restrictions, and timely delivery to ensure a seamless experience for clients.

• Ordering Branding Assets: Coordinate the procurement and setup of branding materials, such as signage, promotional items, and presentation materials, to enhance the client experience during site visits.

• Team Coordination: Collaborate with internal teams to ensure all aspects of the site visit are covered, from facility readiness to staff availability.

• Project Management: Manage multiple site visit projects simultaneously, ensuring timelines and deliverables are met.

• Call Center Operations: Utilize knowledge of contact centers to prepare and coach team members on how best to present their parts of the site visit, ensuring consistent and compelling messaging to the client.

• Culture and Engagement Events: May organize employee and company culture events, including activities designed to foster employee well-being.

• Reporting and Documentation: Maintain accurate records of site visits, client feedback, and logistical arrangements for continuous improvement.

• Presentation Skills: Create and update PowerPoint presentations and the ability to communicate effectively in a presentation environment

• Problem-solving: Promptly and effectively address any issues or challenges that arise during the planning and execution of site visits.

• Flexibility: Participate in meetings, dinners, events outside of normal business hours as required to support the events.

Attributes & Attitude

• Experience managing professional corporate client site visits and events

• Project management experience and attention to detail

• Excellent English communication and presentation skills

• Ability to multi-task and manage vendor relationships

• Ability to be flexible, think on your feet, problem-solve

• Self-starter, take initiative

• Collaborates and works well cross-functionally

• Creative thinker, bringing new ideas to make client site visits great

• Experience managing budget, expenses, and invoices

• Ability to work under pressure and manage competing priorities.

Knowledge

• 3+ years of experience in contact center operations, event logistics, and/or project management.

• Bachelor’s degree in business administration or a related field preferred.

• Proficient in Microsoft Office Suite and familiarity with CRM and project management tools.

• Strong interpersonal skills and a customer-focused mindset.

• Demonstrated creativity in planning successful events and engagement experiences

• Ability to have informative, lively, and casual conversations with executive-level clients.

This position will report directly to the SVP of Sales Enablement and Marketing with additional responsibilities supporting the regional GEO leader as possible.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.