Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join Thermo Fisher Scientific as a Client Services Project Manager III and make a meaningful impact on global healthcare. You'll independently manage a portfolio of moderate to strategic client projects, leading end-to-end delivery of technical and service aspects while developing effective solutions for optimal outcomes. As part of our collaborative team, you'll serve as the key liaison between customers and internal stakeholders, ensuring consistent project execution from initial discussions through completion. This role offers the opportunity to shape client strategy, improve processes, and support team members while contributing to our mission of enabling customers to make the world healthier, cleaner and safer.
REQUIREMENTS:
Experience from a client-facing, customer support, sales support, order management, customer operations, or project coordination role.
Bachelor’s degree or equivalent relevant experience in customer service, sales support, customer operations, order management, project coordination, life sciences, engineering, or a related field.
Experience working with purchase orders, forecasts, shipments, documentation, customer portals, complaints, deviations, or issue resolution is beneficial.
Good understanding of how customer follow-up, order execution, and delivery performance impact revenue, customer satisfaction, and service levels.
Strong communication skills, with the ability to work professionally with customers, Business Development Managers, and internal stakeholders.
Ability to coordinate across functions such as Sales, Supply Chain, Logistics, Finance, Technical Support, and Quality.
Structured and detail-oriented approach, with strong follow-up, ownership, and time management skills.
Strong problem-solving skills and ability to identify issues, escalate when needed, and support effective resolution.
Experience using relevant business systems such as ERP, Salesforce, customer portals, MS Office, and project or case management tools is beneficial.
Experience from life sciences, diagnostics, IVD, pharmaceutical, medical technology, or another regulated industry is an advantage.
Basic understanding of quality processes, documentation requirements, GMP/GxP, or quality management systems is beneficial.
Ability to work independently while collaborating effectively in a matrix organization.
Ability to contribute to process improvements and support consistent customer-related workflows.
English required; Norwegian or other foreign language skills are beneficial.
Skills Required
- Experience in a client-facing, customer support, sales support, order management, customer operations, or project coordination role
- Bachelor’s degree or equivalent relevant experience in customer service, sales support, customer operations, order management, project coordination, life sciences, engineering, or a related field
- Experience with purchase orders, forecasts, shipments, documentation, customer portals, complaints, deviations, or issue resolution
- Understanding of how customer follow-up, order execution, and delivery performance affect revenue, customer satisfaction, and service levels
- Strong professional communication skills with customers, Business Development Managers, and internal stakeholders
- Ability to coordinate across Sales, Supply Chain, Logistics, Finance, Technical Support, and Quality
- Structured, detail-oriented approach with strong follow-up, ownership, and time management skills
- Strong problem-solving skills, including issue identification, escalation, and resolution support
- Experience with ERP, Salesforce, customer portals, Microsoft Office, and project or case management tools
- Experience in life sciences, diagnostics, IVD, pharmaceuticals, medical technology, or another regulated industry
- Basic understanding of quality processes, documentation requirements, GMP/GxP, or quality management systems
- Ability to work independently and collaborate effectively in a matrix organization
- Ability to contribute to process improvements and consistent customer-related workflows
- English language proficiency
- Norwegian or other foreign language skills
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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