Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
This is a customer-facing and sales-support focused role with responsibility for daily coordination of customer requests, including purchase orders, forecasts, shipment follow-up, product samples, documentation, complaints, deviations, and troubleshooting. You will work closely with customers, BDMs, Sales, Supply Chain, Logistics, Finance, Technical Support, and Quality to ensure timely responses, accurate information, and a high-quality customer experience.
The role is important in supporting revenue execution, customer satisfaction, CAS score, and delivery of annual AOP goals. You will also help identify recurring customer or process issues and contribute to improvements that make customer-related workflows more efficient and reliable.
This position is well suited for someone with strong customer service experience, commercial understanding, excellent coordination skills, and the ability to take ownership of complex customer requests in a cross-functional environment.
REQUIREMENTS:
• Experience from customer service, sales support, customer operations, order management, project coordination, or a similar commercial support role
• Strong ability to manage complex customer inquiries and follow up across multiple internal stakeholders
• Good commercial understanding and ability to support revenue execution and customer satisfaction goals
• Strong communication skills and confidence in working directly with customers and internal business partners
• Ability to coordinate across functions such as Sales, Supply Chain, Logistics, Finance, Technical Support, and Quality
• Structured and detail-oriented way of working, with strong follow-up and ownership
• Ability to identify recurring issues and suggest process improvements
• Experience contributing to training, onboarding, or supporting colleagues is beneficial
• Experience with ERP systems, customer portals, MS Office, and other business systems is beneficial
• Experience from life sciences, diagnostics, IVD, pharmaceutical, medical technology, or regulated industries is an advantage
• English required; Norwegian or other additional language skills are beneficial
Skills Required
- Experience in customer service, sales support, customer operations, order management, project coordination, or similar commercial support role
- Ability to manage complex customer inquiries and follow up across multiple internal stakeholders
- Commercial understanding to support revenue execution and customer satisfaction goals
- Strong communication skills and confidence working directly with customers and internal partners
- Ability to coordinate across Sales, Supply Chain, Logistics, Finance, Technical Support, and Quality
- Structured, detail-oriented work style with strong follow-up and ownership
- Ability to identify recurring issues and suggest process improvements
- Experience contributing to training, onboarding, or supporting colleagues
- Experience with ERP systems, customer portals, MS Office, and other business systems
- Experience from life sciences, diagnostics, IVD, pharmaceutical, medical technology, or regulated industries
- English required; Norwegian or other additional languages beneficial
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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