TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
A great opportunity to deliver quality support for TELUS Health's EAP clients.Client Care Representative
Full-Time Position
Hybrid Working Arrangement
About Us:
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
At TELUS Health, we believe in the power of human connection to improve health and wellbeing outcomes. Through our Employee Assistance Program (EAP) and digital wellbeing solutions, we support organisations across Australia, New Zealand and Asia to build safer, more resilient, and more connected workplaces.
The Day-To-Day
· Client Excellence: Handle service requests for appointments and support with professionalism and courtesy, ensuring timely responses to all client inquiries
· Service Expertise: Maintain comprehensive knowledge of our full service portfolio including EAP, Triage, Management Consultation, Critical Incident support, and Work Support services
· System Management: Utilize multiple systems proficiently to manage client interactions and maintain accurate records
· Quality Compliance: Follow all TELUS Health and National Contact Centre administration procedures with 100% compliance, including QA policies and iSight system guidelines
· Project Support: Complete allocated tasks and projects within required timeframes while maintaining high standards
· Values in Action: Champion organizational values in every interaction with clients, colleagues, and team members
About The Role
Join our dynamic Contact Centre team as a Client Care Representative, where you'll be the first point of contact for clients seeking support and assistance. Reporting to the Contact Centre Lead, you'll play a vital role in delivering exceptional customer service while supporting our comprehensive range of health and wellness services including EAP, Triage, Management Consultation, Critical Incident response, and the TELUS Health platform. This is an opportunity to make a real difference in people's lives while being part of a supportive, values-driven organization.
About You
· Client-Focused: You have a genuine passion for helping others and maintaining high customer service standards that meet contractual requirements
· Communication Excellence: You possess outstanding written, verbal, and non-verbal communication skills with the ability to practice active listening
· Quality-Driven: You're committed to maintaining call quality standards while efficiently managing client requests
· Detail-Oriented: You can follow through on tasks and processes with accuracy and attention to detail
· Team Player: You thrive in a collaborative environment and can build strong relationships across different teams
· Adaptable: You're comfortable working with multiple systems and can adapt to changing priorities while maintaining service excellence
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Skills Required
- Genuine passion for helping others and maintaining high customer service standards
- Outstanding written, verbal, and non-verbal communication skills
- Ability to practice active listening
- Commitment to maintaining call quality standards while managing client requests efficiently
- Accuracy and attention to detail when following tasks and processes
- Ability to collaborate and build strong relationships across teams
- Ability to work with multiple systems and adapt to changing priorities
TELUS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TELUS and has not been reviewed or approved by TELUS.
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Flexible Benefits — Benefits are structured as a customizable flex plan (e.g., Team TELUS Flex) that lets individuals direct credits toward extended health, dental, HSAs, savings, or personal well‑being days. Offerings are positioned as adaptable to role, location, and employment type.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options with robust mental‑health support, EAP access, and a Calm subscription. Materials also highlight fertility treatment and gender‑affirmation coverage.
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Retirement Support — Retirement programs feature a pension and employee share plan with matching, alongside flexibility to direct benefit credits to RRSP or TFSA. Defined contribution arrangements are standard, with legacy defined‑benefit coverage for some groups.
TELUS Insights
What We Do
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world. A company that helps you be your best self at home and at work: Find a place where you truly belong, your opinions are valued and you can be your best self. A career that ignites your full potential: Get the guidance and support you need to explore your interests, build your skills and get where you want to go. A culture that goes beyond the expected to strengthen communities and the planet: Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team. An innovative team committed to solving complex, real world problems: Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change. Join us, and let’s make the future friendly, together www.telus.com/careers
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