The Role
The Client Services Executive manages client accounts, coordinates teams, prepares reports, and ensures client satisfaction while identifying growth opportunities.
Summary Generated by Built In
Role Overview
We are seeking an energetic and client-focused Client Service Executive to act as the main point of contact between our agency and its clients. You'll ensure client satisfaction. manage project timelines, coordinate deliverables between teams, and identify opportunities for account growth.
This role requires strong communication, organization, and analytical skills-and the ability to work with creative and technical teams in a fast-paced environment.
Key Responsibilities
- Serve as the primary contact for assigned client accounts.
- Understand client objectives and ensure that deliverables align with goals.
- Coordinate internal teams (Digital Marketing, Creative, and AI Engineering) to meet project deadlines.
- Prepare and present marketing reports, performance summaries, and campaign insights.
- Manage feedback and ensure timely client communication and approvals.
- Supports the CEO and COO in developing client proposals, budgets, and renewal plans.
- Identify opportunities to upsell or cross-sell agency services.
- Maintain client documentation and CRM records using HubSpot or Airtable.
Requirements
Education:
- Bachelor's degree or Higher National Diploma(HND) in Marketing, Communications, Business Administration, or a related field.
- Professional certificates in client management, digital marketing, or project management are an advantage.
Experience:
- Minimum 2-4 years' experience in Client Service, Account Management, or Marketing Coordination, preferably in an advertising, marketing, or media agency environment.
Must-Have Skills & Competencies:
- Excellent verbal and written communication-confident with client presentations and reporting.
- Strong project management and organizational skills.
- Working knowledge of digital marketing campaigns(social media, SEO, email,etc.).
- Data analysis and reporting proficiency (Excel/Google Sheets, Analytics dashboards).
- Ability to coordinate multiple accounts and meet deadlines.
- Customer-focusd mindset with attention to detail.
- Professionalism, reliability, and teamwork.
Good-to-Have Skills :
- Experience with HubSpot CRM, Airtable, or Trello/Asana
- Familiarity with Google Analytics, Meta Business Suite, and campaign reporting
- Presentation preparation(Canva, PowerPoint).
- Proposal writing and business development experience.
Benefits
Why Join Us :
- Join a pioneering AI-powered marketing agency shaping the digital future in Ghana.
Work with diverse clients across industries.
Gain hands-on experience in client strategy, analytics, and AI-driven marketing.
Collaborative culture with opportunities for growth into Senior Account Manager or Client Director roles.
Skills Required
- Bachelor's degree or Higher National Diploma in Marketing, Communications, Business Administration, or a related field
- Minimum 2-4 years' experience in Client Service, Account Management, or Marketing Coordination
- Excellent verbal and written communication skills
- Strong project management and organizational skills
- Working knowledge of digital marketing campaigns
- Data analysis and reporting proficiency
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The Company
What We Do
OML Africa is an international Human Resource management consultancy based in Ghana, specializing in delivering tailored HR solutions such as HR advisory, outsourcing, talent acquisition, and organizational development to help businesses optimize their workforce.
