Client Services Executive

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Hiring Remotely in United States
Remote
175K-190K Annually
Expert/Leader
Insurance
The Role
Manages health plan and provider client accounts, delivering strategic managed-care reinsurance consulting and relationship services. Develops reinsurance strategies, coordinates internal service teams, oversees renewals, reporting, claims support, premium and enrollment tracking, and policy implementation. Leads proposals, client meetings, business development, and renewal communications while ensuring client needs and policy requirements are addressed throughout the term.
Summary Generated by Built In

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.

As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.
More information is available at www.alliant.com.

 

 

SUMMARY

 

Responsible for independently managing client relationships and delivering strategic consulting services related to value-based contracting with healthcare providers. Leads the day-to-day service and strategic relationship management of assigned health plan and provider accounts, coordinating resources to deliver measurable client value accross the policy term

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Responsible for the day-to-day management of assigned health plan and provider accounts in a client-facing capacity.

 

Contributes to relationship development and long-term account growth between Alliant and each client.

 

Helps develop a three-year reinsurance strategy for each client, informed by loss ratios, benchmarking, loss development, and targeted premium and rate goals.

 

Coordinates the implementation of Alliant resources, including Risk IQ, Actuarial, Clinical, Claims, and Service teams.

 

Coordinates installation meetings with the carrier, client, and Alliant service team to establish a smooth support model for each new policy term.

 

Develops an annual service calendar for each client, including quarterly client touchpoints.

 

Oversees premium and enrollment tracking with staff support.

 

Maintains client tracking for key account components, including updated DOFRs, policy changes, and client staff and leadership changes.

 

Partners with the Claims team to ensure client needs are addressed promptly and effectively.

 

Coordinates with claims team to ensure policy is meeting claims adjudication outcomes.

 

Manages all policy reporting and final submission requirements.

 

Oversees client data requests/needs throughout the policy term.

 

Owns assigned carrier renewals and new-business marketing within the health plmarkets.

 

Processes BOR requests for both renewals and new business.

 

Shares responsibility with the market leader for all pre-renewal meetings.

 

Leads proposal generation to include service summaries, claims recoveries, key other relevant KPIs.

 

Communicates renewal timelines, milestones, and expectations to clients.

 

Participates in managed-care conferences and industry events.

 

Travels as needed for face-to-face client meetings.

 

Supports new business meetings as needed both virtually and in person.

 

 

QUALIFICATIONS

EDUCATION/EXPERIENCE

 

Bachelor's Degree or equivalent combination of education and experience

 

Ten (10) or more years of experience in Managed Care Reinsurance

 

Valid Insurance License

 

 

SKILLS

 

Demonstrated ability to exercise discretion and independent judgement in solving complex business problems.

 

Excellent analytical, financial, and strategic thinking skills.

 

Proven ability to influence stakeholders and drive decision-making.

 

Advanced in Microsoft Office Suite.

 

Excellent time management skills.

 

Excellent verbal and written communication skills.

 

Ability to prioritize work for multiple tasks and deadlines.

 

Strong organizational skills and attention to detail.

 

 

 

#LI-AS1

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the "Apply" button.
Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [email protected]
For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits

Skills Required

  • Bachelor's degree or equivalent combination of education and experience
  • Ten or more years of experience in managed care reinsurance
  • Valid insurance license
  • Experience managing client relationships and health plan or provider accounts
  • Strong analytical, financial, and strategic thinking skills
  • Ability to influence stakeholders and drive decision-making
  • Advanced proficiency in Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Strong organizational, time management, prioritization, and attention-to-detail skills

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The Company
HQ: Irvine, CA
4,047 Employees
Year Founded: 1925

What We Do

Alliant Insurance Services is among the largest and fastest-growing insurance brokerage and consulting firms in the United States. Fueled by entrepreneurialism and driven by results, Alliant operates on the belief that more is possible and expectations are meant to be exceeded. Our clients and partners have profound confidence in us to deliver in all market climates through the design and delivery of innovative solutions and services across a broad range of industry verticals. Our people stand as the backbone of our organization. We proudly employ a team of diverse, driven, and exceptional people and invest heavily in their success, giving our brokerage and consulting teams the freedom and resources they need to help their clients grow their businesses to remarkable heights. The result is a dynamic team of professionals who consistently perform at the highest level, while caring and giving back to causes that impact their communities and the world at large. Alliant is built on teamwork and collaboration, a philosophy that has guided our growth and evolution for almost 100 years. We rise together to meet challenges, think together to drive innovation, and thrive together in our business and in the diverse communities where we operate.

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